Customer Service Officer

2 weeks ago


hong kong, Hong Kong SAR China Chong Hing Bank Full time

Responsibilities: Answerinbound calls regarding enquiries on general banking products & services,including cross border segment Provide efficient and quality service to satisfy customers’ needs by following established guidelines. Respond to customer enquiries and provide solutions and information within the standard service time Handle complaints and collect feedback/suggestions from customers Conduct customer satisfaction survey on bank products/services Make referrals on investment and / or insurance products to responsible sales staff and bring sales opportunities when handling inbound call Meet the productivity standard and achieve the sales quota assigned Complete any ad-hoc task assigned by Team Manager Requirement Secondary education or above Minimum 2 years’ relevant experience in retail banking, customer service or telesales Sound knowledge of Personal Banking products Able to work independently and under pressure Familiar with MS office applications and Chinese Word Processing Fluent in written and spoken Cantonese and English Good command in Mandarin ## More Job Information Job Function 銀行 · 金融服務 - 一般 · 其他 Employment Term 全職 Employment Term 長期 Education 中五至中七或DSE #J-18808-Ljbffr



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