Customer Service Senior Officer/Officer

2 days ago


hong kong, Hong Kong SAR China China Life Insurance (Overseas) Company Limited Full time

Customer Service Senior Officer/Officer - Life Insurance Responsibilities Provide extraordinary services to customers and sales channels via hotline, walk‑in, video conference, written and email. Work independently to address enquiries accurately and effectively while maintaining professional and satisfactory quality of customer service. Communicate and coordinate with different parties to ensure timely resolution of customers/sales channels requests and problems. Manage customers and sales channels enquiries/grievances/complaints according to the company’s guidelines. Deal with regular/adhoc tasks assigned by superiors conscientiously. Willingness to rotate between customer service centers located in different locations. Qualifications University degree holder with minimum 3 years working experience in insurance customer service field; Form 5 graduate (with 5 passes in the HKCEE including Chinese, English & Mathematics, or equivalent results in the HKDSE) with minimum 5 years working experience in insurance customer service field will also be considered. Professional qualification in Life Insurance such as FLMI, ACS/PCS or equivalent is an asset. Passed in IIQE Paper I, III and V. Proficient in written and spoken English and Chinese, fluency in Putonghua is definitely an advantage. Good computer skills in MS Office and Chinese Word Processing. Excellent service attitude and able to follow through on commitments to customer. Pro‑active, self‑motivated, mature and pleasant personality. Able to work under pressure with good problem‑solving skills. #J-18808-Ljbffr



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