Senior Customer Services Officer
1 week ago
Join to apply for the Senior Customer Services Officer role at AsiaWorld-Expo Management Limited . Wholly owned by Airport Authority Hong Kong, AsiaWorld-Expo (AWE) is one of the most versatile exhibition and event areas in Hong Kong, offering AWEsome value across an enormous diversity of events. AWE offers huge, column‑free, integrated ground‑access spaces with high ceilings, flexible configurations and ancillary services that can accommodate everything from rock concerts to global conventions and expositions to product launches. But our real value lies in our exceptionally experienced and professional staff working delicately with an AWEsome spirit to serve every client and realize their wishes. Responsibilities Frontline Operations Provide efficient and quality day‑to‑day operations on the Customer Services’ Helpdesk, Ticketing, Office Reception and Baggage Storage Services as well as Event Support Handle customer enquiries and complaints via CS hotline, emails and a complaint management system Conduct and follow up customer satisfaction surveys Monitor service contracts and performance of service contractors Assist in VIP escorting, when required Maintain grooming and performance as per Customer Services manuals Administrative Support Communicate closely with internal/external stakeholders. Plan, implement, organize and monitor all resources deployment to support event Monitor and prepare reports for on‑line survey, complaint management system Handle different service orders and ensure information is accurate, input to system for follow up and filing. Perform any ad hoc assignments as required Requirements Bachelor’s degree in Business Administration, Hotel and Hospitality Management or relevant disciplines Minimum 3 years of relevant experience in Customer Services; prior experience in Public Relations, Hotel or Hospitality Management disciplines is an advantage Good logical thinking, analytical, problem‑solving and organizing skills Excellent communication and interpersonal skills. Able to interact with all levels of stakeholders Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Chinese word processing Good command of written and spoken English and Chinese, Mandarin is a plus Customer‑orientated, creative, innovative and cheerful Able to work under pressure to meet tight timelines and multitask Shift duty and irregular duty hours are required during events Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and General Business Industries Events Services Interested parties please click "Apply now" or email your full resume stating the present & expected salaries to HR Department via (email redacted, apply via Company website). Personal data collected will be used for recruitment‑related purpose only. HKIA Services Holdings Limited and its subsidiaries are equal opportunities employers. Referrals increase your chances of interviewing at AsiaWorld-Expo Management Limited by 2x. #J-18808-Ljbffr
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Senior/Customer Service Officer
1 week ago
hong kong, Hong Kong SAR China Public Bank (Hong Kong) Limited Full timeJoin to apply for the Senior/Customer Service Officer role at Public Bank (Hong Kong) Limited We are a wholly owned subsidiary of Public Financial Holdings Limited ("PFHL"), a company listed on the Hong Kong Stock Exchange (Stock Code 626). PFHL is a subsidiary of Public Bank, Malaysia, a leading commercial bank in Malaysia. To cope with our expansion plan...
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Customer Service Officer
2 weeks ago
hong kong, Hong Kong SAR China ZF Group Full timeCustomer Service Officer – Hong Kong Join ZF Group as a Customer Service Officer in our Hong Kong office. We are looking for a new colleague to join our Customer Service team. Job description About the Team We are looking for a new colleague who will join Customer Service team at our location in Hongkong. What you can look forward to as Customer Service...
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(Senior) Customer Service Officer, Insurance
2 days ago
Hong Kong Island, Hong Kong SAR China Captar Partners Limited Full time(Senior) Customer Service Officer, Insurance About the Company Our client is a reputable insurance institution expanding its Customer Experience function. To support this growth, we are seeking an energetic and service-oriented (Senior) Customer Service Officer to join the team. Key Responsibilities Provide professional customer service via multiple channels...
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Senior Customer Services Officer
2 weeks ago
hong kong, Hong Kong SAR China AsiaWorld-Expo Management Limited Full timeApply for the Senior Customer Services Officer role at AsiaWorld-Expo Management Limited . Wholly owned by Airport Authority Hong Kong, AsiaWorld-Expo (AWE) is one of the most versatile exhibition and event venues in Hong Kong, offering value across an enormous diversity of events. Responsibilities Provide efficient and quality day‑to‑day operations on...
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Officer / Senior Officer – Customer Services
2 days ago
Hong Kong Island, Hong Kong SAR China YF Life Insurance International Limited Full timeOfficer / Senior Officer – Customer Services YF Life Insurance International Ltd.is a major life insurance company in Hong Kong and Macau, providing one-stop risk- and wealth-management services. Our scope of business ranges from insurance, investment, and retirement to MPF. To cope with our business expansion, we now invite dynamic and highly motivated...
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Customer Service Officer
2 weeks ago
Hong Kong Island, Hong Kong SAR China ZF Group Full timeCustomer Service Officer – ZF Group We are looking for a new colleague who will join the Customer Service team at our Hong Kong location. About the Team We are looking for a new colleague who will join Customer Service team at our location in Hongkong. What you can look forward to as Customer Service Officer Handling of incoming customer enquiries Prepare...
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(Senior / Junior) Customer Service Officer
4 days ago
hong kong, Hong Kong SAR China Superhub Limited Full time(Senior / Junior) Customer Service Officer Add expected salary to your profile for insights Do you want to work in a leading company in a prosperous Cloud Computing industry?We are seeking a driven and customer-oriented Customer Service Officer to join our dynamic team. In this role, youwill join our primary contact team to assist customers in onboarding...
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Senior Officer
2 days ago
Hong Kong Island, Hong Kong SAR China Hong Kong Job Consulting Full timeSenior Officer / Officer, Customer Service (Insurance) A life insurance company offers comprehensive coverage and personalized service to meet diverse needs: Handle inbound and outbound calls from customers, agencies, and business partners. Provide accurate information on insurance products, policy details, claims, and payments. Assist customers in resolving...
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Hong Kong Island, Hong Kong SAR China Manulife (International) Limited Full timeAdd expected salary to your profile for insights The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Representative/ Customer Service Officer, Customer Call Centre with the resources to solve critical problems for the future of our business, which...
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hong kong, Hong Kong SAR China Motiva Consulting Limited Full timeA leading insurance firm is seeking a Customer Service Officer to manage inbound calls and assist customers with their enquiries. The role offers continuous professional training and supports career development. Ideal candidates should possess a Higher Diploma or above, with at least one year of experience in customer service or a related field. Proficiency...
