(Senior / Junior) Customer Service Officer

4 days ago

hong kong, Hong Kong SAR China Superhub Limited Full time

(Senior / Junior) Customer Service Officer Add expected salary to your profile for insights Do you want to work in a leading company in a prosperous Cloud Computing industry?We are seeking a driven and customer-oriented Customer Service Officer to join our dynamic team. In this role, youwill join our primary contact team to assist customers in onboarding their subscribed cloud computing services. You Will be trained to be the first point of contact for customers with subscription and billing enquires and to provide them with great and friendly advice. You will learn the service provisioning knowledge about the latest cloud computing products from Microsoft.If you also want to gain valuable customer service experience in provisioning and supporting cloud computing services back-up by global cloud vendors like Microsoft – We want to hear from you Roles and Responsibilities: Validate and process orders for cloud service subscriptions Adhere to prescribed procedures and workflows to accurately complete tasks within committed timelines and service levels Coordinate service provision for customer orders using integrated business support system and vendor ordering platforms Assign, monitor, and elevate dispatched tasks to technical teams and vendors related to service provision Handle customer contract renewals and cultivate long-term relationships with customers Provide first-level customer service, manage hotlines, handle inquires, and assist with billing support for customers Assist in preparing accurate & timely reports Handle ad hoc assignments and other duties as required We are looking for: Higher Diploma or above in any discipline At least2yearsofexperience in customer service, preferably with experience on handling order processing Fluent in Cantonese, Mandarin and English Good command of written Chinese and English Good communication, interpersonal and problem-solving skills A warm, approachable and helpful manner Passionate, hardworking, patient and willing to learn Proficiency in Microsoft Office and Microsoft Outlook Candidate with moreexperience will be considered as Senior Customer Service Officer Annual leave, birthday leave, work anniversary leave, examination leave, and other welfare leaves Attractive remuneration package Staff buddy Program and regular team-building activities Continuous sponsorship for the latest cloud technologies training Opportunity to advance your knowledge and expertise in cloud technologies Who are we? Employer of Choice Award and Innovative Technology Deployment Award Winner Top Award of Microsoft Cloud Solution Provider Direct Partner Best Managed Service Provider Partner Largest Cloud Hosting business in Hong Kong since 2008 Mission to empower customers to#WORKSMARTERwith cloud solutions and IT services Workplace encourages passion, efficiency, judgment, involvement, and development Join our team and be part of our success story Apply now and take your career to new heights in the exciting world ofCustomer Service and cloud technologies. Interested parties, please send your latest resume with present and expected salary by clicking APPLY NOW.All applications will be treated in strict confidence and for recruitment purposes only. Only shortlisted candidates would be contacted. Your application will include the following questions: Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? #J-18808-Ljbffr

  • Customer Service Officer

    2 days ago

    hong kong, Hong Kong SAR China Swing Consulting Ltd. Full time

    SW9867 |06 Sep 2019 Customer Service Officer Communicate with both internal and external parties to ensure good customer service is delivered to the customers Provide customer service to client Handle complaints, enquiries, emergency cases from clients & contractor Diploma or above in Business / Marketing or relevant discipline Around 1-2 year of experiences...

  • Customer Service Officer

    2 days ago

    Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full time

    SW9867 |06 Sep 2019 Customer Service OfficerCommunicate with both internal and external parties to ensure good customer service is delivered to the customers Provide customer service to client Handle complaints, enquiries, emergency cases from clients & contractor Diploma or above in Business / Marketing or relevant discipline Around 1-2 year of experiences...

  • Senior Officer, Customer Service

    4 days ago

    Hong Kong Island, Hong Kong SAR China Kaplan Financial (HK) Limited Full time

    Senior Officer, Customer Service (Program Management) The Senior Officer in Customer Service Team (Program Management) will be responsible for delivering exceptional service to students and stakeholders, ensuring a smooth and positive experience throughout their engagement with Kaplan. This role involves handling inquiries, resolving issues, managing...

  • Senior Customer Service

    4 days ago

    Hong Kong Island, Hong Kong SAR China Kaplan Financial (HK) Limited Full time

    A leading educational institution in Hong Kong is seeking a Senior Officer for the Customer Service Team (Program Management). The successful candidate will deliver exceptional service to students and stakeholders, manage inquiries, and mentor junior staff. Candidates should have at least 3 years of customer service experience, preferably within the...

  • Senior/Customer Service Officer

    1 week ago

    hong kong, Hong Kong SAR China Public Bank (Hong Kong) Limited Full time

    Join to apply for the Senior/Customer Service Officer role at Public Bank (Hong Kong) Limited We are a wholly owned subsidiary of Public Financial Holdings Limited ("PFHL"), a company listed on the Hong Kong Stock Exchange (Stock Code 626). PFHL is a subsidiary of Public Bank, Malaysia, a leading commercial bank in Malaysia. To cope with our expansion plan...

  • Senior Customer Services Officer

    1 week ago

    hong kong, Hong Kong SAR China AsiaWorld-Expo Management Limited Full time

    Join to apply for the Senior Customer Services Officer role at AsiaWorld-Expo Management Limited . Wholly owned by Airport Authority Hong Kong, AsiaWorld-Expo (AWE) is one of the most versatile exhibition and event areas in Hong Kong, offering AWEsome value across an enormous diversity of events. AWE offers huge, column‑free, integrated ground‑access...

  • Customer Service Officer

    2 weeks ago

    hong kong, Hong Kong SAR China ZF Group Full time

    Customer Service Officer – Hong Kong Join ZF Group as a Customer Service Officer in our Hong Kong office. We are looking for a new colleague to join our Customer Service team. Job description About the Team We are looking for a new colleague who will join Customer Service team at our location in Hongkong. What you can look forward to as Customer Service...

  • (Senior) Customer Service Officer, Insurance

    2 days ago

    Hong Kong Island, Hong Kong SAR China Captar Partners Limited Full time

    (Senior) Customer Service Officer, Insurance About the Company Our client is a reputable insurance institution expanding its Customer Experience function. To support this growth, we are seeking an energetic and service-oriented (Senior) Customer Service Officer to join the team. Key Responsibilities Provide professional customer service via multiple channels...

  • Senior Customer Services Officer

    2 weeks ago

    hong kong, Hong Kong SAR China AsiaWorld-Expo Management Limited Full time

    Apply for the Senior Customer Services Officer role at AsiaWorld-Expo Management Limited . Wholly owned by Airport Authority Hong Kong, AsiaWorld-Expo (AWE) is one of the most versatile exhibition and event venues in Hong Kong, offering value across an enormous diversity of events. Responsibilities Provide efficient and quality day‑to‑day operations on...

  • Officer / Senior Officer – Customer Services

    2 days ago

    Hong Kong Island, Hong Kong SAR China YF Life Insurance International Limited Full time

    Officer / Senior Officer – Customer Services YF Life Insurance International Ltd.is a major life insurance company in Hong Kong and Macau, providing one-stop risk- and wealth-management services. Our scope of business ranges from insurance, investment, and retirement to MPF. To cope with our business expansion, we now invite dynamic and highly motivated...