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Overview Founded in 1948, Chong Hing Bank is a well-established commercial bank in Hong Kong with a network of more than 40 branches and sub-branches. The Bank became a member of Yuexiu Group in 2014. To cope with the Bank's rapid growth, we are inviting high calibre candidates to join us and develop successful careers. Responsibilities Answer inbound calls regarding enquiries on general banking products & services, including cross border segment Provide efficient and quality service to satisfy customers’ needs by following established guidelines Respond to customer enquiries and provide solutions and information within the standard service time Handle complaints and collect feedback/suggestions from customers Conduct customer satisfaction survey on bank products/services Make referrals on investment and/or insurance products to responsible sales staff and bring sales opportunities when handling inbound calls Meet the productivity standard and achieve the sales quota assigned Complete any ad-hoc task assigned by Team Manager Requirements Secondary education or above Minimum 2 years’ relevant experience in retail banking, customer service or telesales Sound knowledge of Personal Banking products Able to work independently and under pressure Familiar with MS Office applications and Chinese Word Processing Fluent in written and spoken Cantonese and English Good command of Mandarin Our Offer We offer competitive remuneration package and promising career opportunities to the successful candidates. Information provided will be treated in strict confidence and only be used for recruitment purposes. Personal data of unsuccessful applications will be destroyed 24 months after the completion of the recruitment and selection exercise. The Mandatory Reference Checking (MRC) Scheme is a regulatory framework established by the Hong Kong Monetary Authority and will be part of the selection process for in-scope positions. Application & Contact Please send full resume with current & expected salary and date of availability to The HR Division, G.P.O. Box 2535, HK, or by clicking Apply Now. Please quote reference on your application. Notes For details on MRC, refer to the Frequently Asked Questions for In-Scope Individuals published by HKAB. Job Details Seniority level Entry level Employment type Other Job function Finance and Sales Industries Banking We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
