Senior Officer/Officer, Contact Centre, Consumer Banking
20 hours ago
Senior Officer/Officer, Contact Centre, Consumer Banking (Personal Banking) Job Description - Senior Officer/Officer, Contact Centre, Consumer Banking (Personal Banking) CM) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities Provide one-stop service to respond to product and service enquiries that customers are experiencing by phone, live chat, offline messaging and emails. Drive a successful customer experience by assisting at varied skill levels (from offline to online) to implement inbound cross-buy initiatives proactively. Meet individual scorecard for call volume, availability, service level and customer satisfaction. Attract and retain customers by answering queries and providing suggestions that lead to short and long-term success. Work collaboratively with teammates to solve customer issues as quickly and efficiently as possible. Report customer complaints and escalate issues when necessary to prevent potential churn. Maintain appropriate operational risk control and compliance in all aspects in accordance with DBS or regulatory standard and policies. No sales target is required. Requirements Post secondary or above, preferably degree holder in any discipline. Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage. Customer‑focused with excellent communication and interpersonal skills. Able to work in shifts on weekends and public holidays. Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage. Candidates with more experience will be considered as Senior Customer Service Executive. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. Primary Location Hong Kong Job Posting Oct 1, 2024, 2:48:24 PM #J-18808-Ljbffr
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hong kong, Hong Kong SAR China DBS Bank Full timeSenior Officer, Specialist, Contact Centre, Consumer Banking 2 hours ago Be among the first 25 applicants Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we...
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Senior Contact Centre Specialist
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Hong Kong Island, Hong Kong SAR China DBS Full timeSenior Officer/Officer, Customer Centre, Consumer Banking (Personal Banking) CM) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of...
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hong kong, Hong Kong SAR China DBS Bank Full timeOverview Join to apply for the Senior Officer/Officer, Specialist, Contact Centre, Corporate Banking role at DBS Bank Primary Location Hong Kong-Two Harbour Square Job Customer Service Schedule Regular Job Type Full-time Responsibilities Deliver consistent excellent inbound / outbound / digital services over the telephone or non-phone means to internal /...
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Hong Kong Island, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple...
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Hong Kong Island, Hong Kong SAR China DBS Full timeA leading bank in Hong Kong is looking for a Senior Officer for the Customer Centre in Technology & Operations. The successful candidate will provide exceptional service to credit card customers via phone, implement customer retention initiatives, and ensure all operations comply with regulatory requirements. Ideal candidates will have a background in the...