Senior Officer, Customer Centre
3 days ago
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities Provide one-stop service to respond product and service enquiries including placing securities trading orders, processing initial public offerings applications and handling enquiries on credit cards and consumer banking products through phone, live chat, offline messaging and emails Drive a successful customer experience by assisting at varied skill levels (from offline to online) to implement inbound cross-buy initiatives proactively Meet individual scorecard for call volume, availability, service level and customer satisfaction Attract and retain customers by answering queries and providing suggestions that lead to short and long-term success Work collaboratively with teammates to solve customer issues as quicky and as efficiently as possible Report customer complaints and elevate issues when necessary to prevent potential churn Maintain appropriate operational risk control and compliance in all aspects in accordance with DBS or regulatory standard and policies No sales target is required Requirements Post secondary or above, preferably degree holder in any discipline Qualified to carry out Investment regulated activities (Types 1 and 4) under Securities and Futures Ordinance (SFO) Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage Customer-focused with excellent communication and interpersonal skills Able to work in shifts on weekends and public holidays Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage Candidates with more experience will be considered as Senior Customer Service Executive The hiring process for this role is subject to the Mandatory Reference Checking (MRC) Scheme Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. #J-18808-Ljbffr
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Hong Kong Island, Hong Kong SAR China DBS Full timeA leading bank in Hong Kong is looking for a Senior Officer for the Customer Centre in Technology & Operations. The successful candidate will provide exceptional service to credit card customers via phone, implement customer retention initiatives, and ensure all operations comply with regulatory requirements. Ideal candidates will have a background in the...
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Customer Relations Officer
1 week ago
Hong Kong Island, Hong Kong SAR China CLP Full timeJoin to apply for the Customer Relations Officer (Customer Service Centres) role at CLP . Working Location: Customer Service Centre Contract period: 24 months / Permanent Responsibilities Provide responsive, efficient, caring, and cost-effective customer services in relation to electricity supply applications, enquiries Follow up closely with customers to...
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Senior Customer Service Officer
3 days ago
Hong Kong Island, Hong Kong SAR China King Deux Search & Consulting Full timeSenior Customer Service Officer (Call Centre, 5 days Working) Hong Kong, Hong Kong SAR, Hong Kong HK$ 18,000.00 - 20,000.00 (Hong Kong Dollar) Job Openings Senior Customer Service Officer (Call Centre, 5 days Working) About the job Senior Customer Service Officer (Call Centre, 5 days Working) King Deux Search & Consulting is a specialised executive search...
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Senior Officer, Customer Centre, Technology
3 days ago
Hong Kong Island, Hong Kong SAR China DBS Full timeJob Description - Senior Officer, Customer Centre, Technology & Operations (Phone banking) AS) Job Description Senior Officer, Customer Centre, Technology & Operations (Phone banking) - ( AS ) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on...
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Hong Kong Island, Hong Kong SAR China DBS Full timeSenior Officer/Officer, Customer Centre, Consumer Banking (Personal Banking) CM) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of...
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Hong Kong Island, Hong Kong SAR China Hopewell Hotel (Wanchai) Management Limited Full timeCall Centre Officer/Senior Call Centre Officer Surrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel is one of the largest 5-star hotels in Hong Kong. Home to the largest park in Wan Chai, this hotel provides 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column-free...
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Senior Officer
5 days ago
Hong Kong Island, Hong Kong SAR China Prudential Hong Kong Limited Full timeAct as Prudential’s service professional, to provide best-in-class customer service via hotline, handle and resolve customer enquiries and requests on life and health insurance products in a professional manner with tactful service skills. Job Responsibilities Provide and process information through systems and other departments in response to customers’...
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Hong Kong Island, Hong Kong SAR China 300005 Chief Executive's Office_00002555 Full timeSenior Officer/Officer, Contact Centre, Consumer Banking (Personal Banking) Job Description - Senior Officer/Officer, Contact Centre, Consumer Banking (Personal Banking) CM) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality...
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Senior Officer, Customer Centre
3 days ago
Hong Kong Island, Hong Kong SAR China DBS Full timeBusiness Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...
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Senior Customer Experience Officer
1 day ago
Hong Kong Island, Hong Kong SAR China DBS Full timeA leading bank in Hong Kong is seeking a Senior Officer/Officer for the Customer Centre in Personal Banking. The role involves providing one-stop service for customers through various channels, ensuring high customer satisfaction. Applicants should have experience in the banking or call centre industry and possess strong communication skills. A competitive...
