Senior Officer/Officer, Customer Centre, Consumer Banking
6 days ago
Senior Officer/Officer, Customer Centre, Consumer Banking (Personal Banking) CM) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities Provide one-stop service to respond product and service enquiries that customers are experiencing by phone, live chat, offline messaging and emails Drive a successful customer experience by assisting at varied skill levels (from offline to online) to implement inbound cross-buy initiatives proactively Meet individual scorecard for call volume, availability, service level and customer satisfaction Attract and retain customers by answering queries and providing suggestions that lead to short and long-term success Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible Report customer complaints and accelerate issues when necessary to prevent potential churn Maintain appropriate operational risk control and compliance in all aspects in accordance with DBS or regulatory standard and policies No sales target is required Requirements Post secondary or above, preferably degree holder in any discipline Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage Customer-focused with excellent communication and interpersonal skills Able to work in shifts on weekends and public holidays Good command of written and spoken English and Chinese; fluency in Putonghua is an advantage Candidates with more experience will be considered as Senior Customer Service Executive Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. #J-18808-Ljbffr
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Hong Kong Island, Hong Kong SAR China 300005 Chief Executive's Office_00002555 Full timeSenior Officer/Officer, Contact Centre, Consumer Banking (Personal Banking) Job Description - Senior Officer/Officer, Contact Centre, Consumer Banking (Personal Banking) CM) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality...
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Senior Officer, Customer Centre
2 days ago
Hong Kong Island, Hong Kong SAR China DBS Bank Full timeJob Description - Senior Officer, Customer Service Officer (Licensed), Consumer Banking J) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the...
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Senior Officer, Customer Centre
1 week ago
Hong Kong Island, Hong Kong SAR China DBS Full timeBusiness Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...
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hong kong, Hong Kong SAR China DBS Bank Full timeSenior Officer, Specialist, Contact Centre, Consumer Banking 2 hours ago Be among the first 25 applicants Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we...
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Senior Officer, Customer Centre
1 week ago
Hong Kong Island, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple...
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Hong Kong Island, Hong Kong SAR China DBS Full timeA leading bank in Hong Kong is looking for a Senior Officer for the Customer Centre in Technology & Operations. The successful candidate will provide exceptional service to credit card customers via phone, implement customer retention initiatives, and ensure all operations comply with regulatory requirements. Ideal candidates will have a background in the...
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Senior Officer, Customer Centre, Technology
1 week ago
Hong Kong Island, Hong Kong SAR China DBS Full timeJob Description - Senior Officer, Customer Centre, Technology & Operations (Phone banking) AS) Job Description Senior Officer, Customer Centre, Technology & Operations (Phone banking) - ( AS ) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on...
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Senior Contact Centre Specialist
6 days ago
Hong Kong Island, Hong Kong SAR China 300005 Chief Executive's Office_00002555 Full timeA financial services company in Hong Kong is looking for a Senior Officer/Officer for their Contact Centre in Consumer Banking. This role involves responding to customer inquiries and ensuring a positive experience through effective communication and teamwork. Candidates should have a post-secondary education, preferably in any discipline, with experience in...
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Hong Kong Island, Hong Kong SAR China 300005 Chief Executive's Office_00002555 Full timeJob Description - Customer Service Officer, Consumer Banking Group ) Job Description Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including...
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Hong Kong Island, Hong Kong SAR China DBS Bank Full timeJob Description - Customer Service Officer, Consumer Banking Group ) Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments,...
