Senior Officer/Officer, Specialist, Contact Centre, Corporate Banking
23 hours ago
Overview Join to apply for the Senior Officer/Officer, Specialist, Contact Centre, Corporate Banking role at DBS Bank Primary Location Hong Kong-Two Harbour Square Job Customer Service Schedule Regular Job Type Full-time Responsibilities Deliver consistent excellent inbound / outbound / digital services over the telephone or non-phone means to internal / external customers on corporate banking products in an effective, efficient and quality manner to achieve total customer satisfaction and KPIs Ability to understand customers’ needs and provide appropriate solution and attention Provide advisory service / insight to cope with customer needs, if needed Solicit customers’ feedback and identify problem trends for improvement actions Record, track and coordinate the resolution of all customer queries Adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs Cross-sell digital solutions to customers Work closely with Team Leader/Team Head, product owners or business to identify the areas of improvement based on customer enquiries landscape Handle ad-hoc projects or customer issues analysis Qualifications / Requirements Experience in customer service within banking or corporate banking product knowledge is preferred Strong communication and problem-solving skills Customer-centric mindset with ability to handle inquiries effectively Ability to work with cross-functional teams to drive improvements Job Posting Job Posting Oct 10, 2025, 3:43:33 PM Seniority level Not Applicable Industries Banking, Financial Services, and Investment Banking Referrals increase your chances of interviewing at DBS Bank by 2x Get notified about new Senior Customer Service Officer jobs in Kowloon, Hong Kong SAR. #J-18808-Ljbffr
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hong kong, Hong Kong SAR China DBS Bank Full timeSenior Officer, Specialist, Contact Centre, Consumer Banking 2 hours ago Be among the first 25 applicants Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we...
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Senior Contact Centre Specialist
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Hong Kong Island, Hong Kong SAR China 300005 Chief Executive's Office_00002555 Full timeA financial services company in Hong Kong is looking for a Senior Officer/Officer for their Contact Centre in Consumer Banking. This role involves responding to customer inquiries and ensuring a positive experience through effective communication and teamwork. Candidates should have a post-secondary education, preferably in any discipline, with experience in...
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Hong Kong Island, Hong Kong SAR China DBS Full timeA leading bank in Hong Kong is looking for a Senior Officer for the Customer Centre in Technology & Operations. The successful candidate will provide exceptional service to credit card customers via phone, implement customer retention initiatives, and ensure all operations comply with regulatory requirements. Ideal candidates will have a background in the...
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