Associate, Specialist, Contact Centre, Consumer Banking
4 days ago
Associate, Specialist, Contact Centre, Consumer Banking Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities Provide one‑stop service to respond to product and service enquiries via phone, live chat, offline messaging, and emails. Drive a successful customer experience by assisting at varied skill levels (from offline to online) to implement inbound cross‑buy initiatives proactively. Meet individual scorecard for call volume, availability, service level and customer satisfaction. Attract and retain customers by answering queries and providing suggestions that lead to short and long‑term success. Work collaboratively with teammates to solve customer issues as quickly and efficiently as possible. Report customer complaints and elevate issues when necessary to prevent potential churn. Maintain appropriate operational risk control and compliance in all aspects in accordance with DBS or regulatory standard and policies. No sales target is required. Requirements Post secondary or above, preferably degree holder in any disciplines. Experience in call centre or banking industry; good knowledge of credit card operations and banking services is an advantage. Customer‑focused with excellent communication and interpersonal skills. Able to work in shifts on weekends and public holidays. Good command of written and spoken English and Chinese; fluency in Putonghua is an advantage. Candidates with more experience will be considered as Senior Customer Service Executive. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. #J-18808-Ljbffr
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hong kong, Hong Kong SAR China DBS Bank Full timeSenior Officer, Specialist, Contact Centre, Consumer Banking 2 hours ago Be among the first 25 applicants Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we...
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Banking Contact Centre Specialist
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hong kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeA leading banking institution in Hong Kong seeks an Associate for its Contact Centre in Consumer Banking. This role involves providing comprehensive service to customers through various channels, ensuring their satisfaction while maintaining operational standards. Candidates should be post-secondary educated with experience in customer service, and must...
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hong kong, Hong Kong SAR China DBS Bank Full timeAssociate, Specialist, Digital Service Delivery, Consumer Banking As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance,...
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Hong Kong Island, Hong Kong SAR China DBS Full timeJob Description - Associate, Treasures Relationship Relationship, Consumer Banking Group (WD78942) Job Description Associate, Treasures Relationship Relationship, Consumer Banking Group - (WD78942) Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a...
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Specialist, Visitor Services
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