Technical Operations Director

3 months ago

hong kong, Hong Kong SAR China Classy Wheeler Limited Full time

Technical Operations Director (Regional Telecom Carrier) - IC

Client Description

Regional IT services and solutions provider

Objectives of Position:

  • Overall responsible and accountable for the Group's Hong Kong operations and maintenance activities of network infrastructure POPs, and in-country customer fronting & support.
  • Lead a team of technical staff to manage multi-networking infrastructures, systems, links and facilities required for providing Telco WAN, data, voice, hosting, cloud and internet services.
  • Provide pre-sales technical queries and post-sales operations support to corporate customers.
  • Promote and drive working relationships with local carriers/service providers, Joint-Venture Partners, and equipment vendors to build/influence good rapport in the interests of the Group.
  • Control and manage operation-related costs (Capex and Opex) within allocated budget.
  • Cultivate and maintain effective working relationships with the regulatory authorities.
  • Negotiate with local suppliers and service providers to advance business objectives, reduce business costs, and improve all operational delivery areas.

Job Description:

  • Responsible to act and respond to periodic in-country Telco regulator’s directive enquiries on operational & technical aspects of the business licence.
  • Operate and maintain multiple network and system (SW-defined networks, WAN, data, wireless, hosting, cloud, security and internet) platforms.
  • Lead/drive major customer service delivery projects for timely & successful completion.
  • Assist/advice on the implementation of pure domestic access network for customers.
  • Ensure network equipment, systems, infrastructure links and POP facilities (power supply, air conditioning, etc.) are well maintained and operating at optimum level, ensuring high level of service availability to customers.
  • Oversee and ensure the hosting service quality and its operations are certified to the ISO27001 standard.
  • Work with local carrier providers to ensure local circuits are provisioned on time.
  • Track and monitor critical timelines related to ordering, provisioning, testing, and commissioning of local circuits for service delivery to customers by the RFS date.
  • Conduct investigation/post-mortem with local carrier providers on local circuit outage problems to improve fault restoration targets, measured by Time-to-repair.
  • Engage local carrier service providers in monthly operations review to ensure service level targets are consistently achieved.
  • Support HQ in planning & installation of new network nodes & backhaul links, ensuring network projects are completed by the scheduled deadlines.
  • Ensure the integrity/security of all our network resources and assets in manned/unmanned POP sites.
  • Develop/document procedures and streamline interworking process flow to achieve continuous improvement in operation efficiency, cost-effectiveness, and quality of service for our customers.
  • Provide training programs and career development for operation staff to ensure they upgrade their skills continuously and are technically competent to handle new technologies and take pride in their work.
  • Track and monitor operation KPIs targets’ achievement by the team.
  • Coordinate with HR for staff recruitment process, staff adherence to core values and welfare.
  • Ensure maintenance/upkeep of proper record of all in-country network equipment, infrastructure documentation, and records of customer information, capital assets, and other relevant inventories.
  • Ensure timely submission of relevant reports as required by the management.
  • Ensure an effective Business Continuity Planning (BCP) is always in place and well known by all staff.
  • Perform risk analysis and assessment to the operations, plan and execute the corresponding response plan.
  • Any other duties as assigned by the line director.

Job Requirements:

  • Degree in Electronic/Telecommunication/ICT or equivalent.
  • CCNA certification, JUNOC technical certification, or equivalent would be an advantage.
  • Resourceful, innovative, and independent worker.
  • High customer service focus and engagement skills.
  • Knowledge of network topology (SW-defined networks, WAN, data, wireless, hosting, cloud, security and internet) is required.
  • Possess good leadership, teamwork, effective communication, and problem-solving skills.
  • Good oral and written communication skills in English, Mandarin & local native language.
  • Minimum 5-6 years related working experience in the telecommunication service industry.
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