Client Partner, IT Solutions

4 months ago


hong kong, Hong Kong SAR China Classy Wheeler Limited Full time

Client Partner, IT Solutions (Macau) - IC

Client Description

Job Description

  • Establish a trusted and strategic relationship with assigned clients with a key focus on growing the accounts, driving values and client satisfaction.
  • Provide proactive account management, understand client issues and challenges, help client to define their problems.
  • Lead cross-functional in-house and external teams to deliver innovative products, solutions and services.
  • Negotiate and win new businesses, understand client needs and identify new business opportunities to achieve revenue targets.
  • Act as the primary client focal point for Group’s solutions products.
  • Responsible for the client Account Plan and its execution to achieve our objectives.
  • Account growth of projects/revenues/scope of services and penetration into multiple BU’s, including the client’s core business, within the client.
  • Understand the client’s strategy and priorities for investment, growth, efficiency, expansion and rightsizing.
  • Establish personal credibility and relationship with key C-suite level client executives.
  • Identify and establish partnership with potential technology and solution partners to deliver integrated solutions.
  • Work closely with Sales Team in developing new business and opportunity progression.
  • Improve the service delivery efficiency and performance on behalf of the client.
  • Work with the Group bid team, including partners, subcontractors to deliver solutions.
  • Understand the future customer, industry and IT trends. Apply this understanding to develop robust and state of the art solutions, and identify opportunities for future business.
  • Drive performance of incremental business solutions.
  • Lead negotiations and discussions for contract signing and extensions.

Job Requirements

  • Knowledge of Hospitality, Hotels, Casinos, entertainment industry and operational requirements.
  • University graduate with at least 10 years working experience in relevant industry organisation in an IT service or solutioning related role.
  • Strong industry knowledge of Entertainment, Hospitality, Gaming environment.
  • Have strong solution understanding and selling skills.
  • Be active in new client and project development and can lead sales to pursue new opportunities.
  • Proven account management and project management capabilities.
  • Effective networker with ability to understand client needs and quality opportunities.
  • Fluent in written and verbal English, confident in Cantonese. Mandarin is an advantage but not mandatory.
  • Work visa/permit/citizen of Macau.
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