Customer Service Administrator

4 days ago


WorkFromHome, Hong Kong SAR China Gemini Personnel Group Limited Full time

Customer Service Administrator (2-3 days/week, permanent) My client, a well-established Life Insurance Company is urgently looking for a high calibre candidate to fulfill the above-mentioned position. Details are as followings: Responsibilities: To provide deliver prompt and professional customer service to Canada Life’s policyholders in Macau and other regions To handle account changes (e.g., address changes, changes to payment frequency, changes of beneficiary, etc.), loan inquiries and requests, surrender inquiries Review and prepare customer service actions as noted above, including collection and review of customer documentation, and submit to your manager for review & approval and then complete final processing To identify and resolve any customer inquiries or complaints by applying good judgment and understanding of customer’s concerns To provide prompt and clear responses to customer inquiries for information about their policies, liaising with your manager and/or the Company’s home office as necessary Requirements: HigherDiplomaorDegreeholder IIQEPaper1and3(Forcustomerservicepurposeonly) 3-4yearsofcustomerserviceexperienceinthelifeinsuranceindustry Excellentcommunicationsskillsinbothwritten(letters&emails)andspokenEnglishandCantonese MicrosoftOffice(especiallyWord,Excel,Outlook,andTeams) Strongsenseofresponsibility,organizationandself-sufficiency,supportingtheabilitytoworkwithoutdirectsupervisioninaremoteenvironment Reporttoanexpatriateboss Monly Chang For more information about this job opportunity please contact our consultant. #J-18808-Ljbffr



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