Client Operations/ Customer Service Executive
5 days ago
Required Skills Excellent command of written/spoken English, Cantonese, Mandarin & Japanese (N1/N2) Handle B2B clients' Sales Support/Administration VLOOKUP & Pivot Tables is a must We are offering…… Hybrid work arrangement (work from home/office) – Only 8 days in office 15 to 18 days Annual Leave 16 weeks Maternity / 14 days Paternity Full Paid Leave Discretionary Bonus Free Priority Pass Membership (unlimited airport lounge access) About this role…… Support in ensuring B2B accounts are set-up and administered efficiently and effectively. Handle B2B clients' enquiries and complaints from Bank Identify and support on cases' investigation and resolution issues Membership Registration & Account set up Responsible for the invoice / reports and other documentations with clients in a timely manner Work with Operations Managers to acquire and maintain expert knowledge of all aspects of B2B accounts Maintain a strong awareness of good practice business processes and policy compliance Perform ad-hoc project as assigned You might fit for the role if you have…. Degree in Business Administration or related disciplines Minimum 2-3 years of working experience preferably in customer services, operations or project management Account servicing or Sales Support/Administration experience, preferably in banking / finance industry Excellent inter-personal, customer servicing and problem-solving skills Excellent command of written and spoken English, Chinese (Cantonese and Putonghua) and Japanese (N1 level is preferred) Proficient in other Asian languages such as Korean is an advantage Proactive, detail-oriented, highly organized in work procedures Able to work in a fast-paced environment and meeting tight timelines Well versed in MS Office and hands on experience in using systems Excel, VLOOKUP & Pivot Tables is a must Interested parties please email a MS Word version resume and expected salary to ( ) and quote the job reference no. #J-18808-Ljbffr
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WorkFromHome, Hong Kong SAR China Priority Pass (A.P.) Limited Full timeA leading travel services company is seeking a B2B Client Operations Executive (Japanese Speaking) for their Quarry Bay office. The role involves supporting B2B accounts, handling client enquiries, and ensuring effective operations management. Ideal candidates should hold a degree in Business Administration, have at least 3 years of experience in customer...
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WorkFromHome, Hong Kong SAR China JH Partners (Asia) Company Limited Full timeJapanese Speaking Client Operation Executives/ Supervisor Our client, Travel Servicescompany, is looking for a Client Operation Executives/ Supervisor . (5 days/Work from home ) Responsibilities Assist in ensuring that B2B accounts are established and managed efficiently and effectively. Independently lead and oversee daily operational activities, providing...
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B2B Client Operations Executive
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WorkFromHome, Hong Kong SAR China Priority Pass (A.P.) Limited Full timeB2B Client Operations Executive (Japanese Speaking) We are looking for talent to join us at our Quarry Bay office. Priority Pass is the original and market‑leading airport experiences programme which provides travellers access to over 1,300 lounges and airport experiences in over 650 airports across 148 countries, including a growing number of airport...
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1-Year Contract Operations Executive
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WorkFromHome, Hong Kong SAR China Priority Pass (A.P.) Limited Full time1-Year Contract Operations Executive (Billing and B2B Client Operations) Add expected salary to your profile for insights We are looking for talent to join us at our Quarry Bay office. Priority Pass is the original and market‑leading airport experiences programme which provides travellers access to over 1300 lounges and airport experiences in over 650...
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Customer Service Manager
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WorkFromHome, Hong Kong SAR China SmartHire by SEEK Full timeAdd expected salary to your profile for insights Overview Our client is seeking a Customer Service Manager to join their team! Join our client's team and lead a dynamic customer service team, where you'll oversee order processing, customer service operations, and internal coordination. This role offers a unique opportunity to contribute to product...
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Client Operations Analyst
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WorkFromHome, Hong Kong SAR China Kubelt Full timeHex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers. Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade platform, providing...
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WorkFromHome, Hong Kong SAR China Rober Walters Hong Kong Full timeMy client is a large-scale engineering company. They are currently looking for a Head of Customer Service for their call centre. Job Responsibilities Customer Service Oversight Lead and manage the Customer Service team within the Call Centre, ensuring high standards of responsiveness, professionalism, and customer satisfaction. Implement service‑level...
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Customer Operations and IT Networks Engineer
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WorkFromHome, Hong Kong SAR China Kody Full timeKody, a leading Fintech company focused on revolutionising online payment solutions and financial services for brick-and-mortar businesses, is seeking a skilled Customer Operations and IT Networks Engineer to join our innovative team. As the Customer Operations and IT Networks Engineer, you will be responsible for maintaining and optimising our IT...
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Customer Operations and IT Networks Engineer
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WorkFromHome, Hong Kong SAR China Kody Full timeCustomer Operations and IT Networks Engineer (COIT) As the Customer Operations and IT Networks Engineer, you will be responsible for maintaining and optimising our IT infrastructure and ensuring seamless operations across customer networks. You will collaborate closely with both our operations team and clients to troubleshoot any issues, enhance system...
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Client Operations Account Manager
5 days ago
WorkFromHome, Hong Kong SAR China Leadingnation Full timeWe are offering...... Hybrid work arrangement (work from home/office) 16 weeks Maternity / 14 days Paternity Full Paid Leave Discretionary Bonus Free Priority Pass Membership (unlimited airport lounge access) About this role… Lead and manage the day-to-day operations activities Independently and provide excellent service to B2B accounts throughout the...
