Client Operations Account Manager
5 days ago
We are offering...... Hybrid work arrangement (work from home/office) 16 weeks Maternity / 14 days Paternity Full Paid Leave Discretionary Bonus Free Priority Pass Membership (unlimited airport lounge access) About this role… Lead and manage the day-to-day operations activities Independently and provide excellent service to B2B accounts throughout the whole client lifecycle on all aspects Work closely with business development team and maintain close involvement and positive relationships with clients, third-party partners and global counterparts Host / join client meetings as an SME in operations, and advise on best program construct, answer any operation related questions Ensure B2B accounts are set-up and administered efficiently and effectively. Adhering to our processes, coordinate the on-boarding of new programs by setting up the appropriate details in the back-office system, ensuring client requirements are met in accordance with the agreements, performing end-to-end tests prior to implementing a new program Coordinate with cross functional teams, collect and validate necessary documentations to ensure new programs are implemented within the SLA Identify, investigate and resolve issues and troubleshoot problems for designated accounts Understand contractual agreements and ensure these are fully adhered to and assess compliance to contractual requirements Understand and meet SLA’s in a time pressured environment Acquire and maintain expert knowledge of the operational, systems, contractual and financial aspects of B2B accounts Support the Management Team in providing detailed information on B2B accounts Responsible for creating and updating operational procedures Responsible for managing complaints and disputes, including the investigation, processing, documentation and reporting of such requests Prepare weekly/monthly reports, customize a set format of reports from system into client specific requirements Perform ad-hoc project as assigned You might fit for the role if you have… Degree in Business Administration or related discipline Minimum 5 years of working experience preferably with at least 2 years at managerial level, experience in project management is a plus Excellent project management skills Account management or Sales Support/Administration experience, preferably with banking/finance experience) Solid experience in operational and client administration Excellent inter-personal, customer servicing and problem-solving skills Assertive, initiative, methodical, detail-oriented, highly organized in work procedures, computer literacy are all pre-requisite Willingness to travel occasionally for client meetings Excellent command of written and spoken English, Chinese (Cantonese and Putonghua), and Japanese (N1 is preferred) All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security. #J-18808-Ljbffr
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Client Operations Manager
5 days ago
WorkFromHome, Hong Kong SAR China Priority Pass (A.P.) Limited Full timeClient Operations Manager (Japanese Speaking) Hybrid work arrangement (work from home/office) 15 to 18 days Annual Leave 16 weeks Maternity / 14 days Paternity Full Paid Leave Discretionary Bonus Free Priority Pass Membership (unlimited airport lounge access) About this role Lead and manage the day-to-day operations activities independently and provide...
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Client Operations Lead for B2B Accounts
5 days ago
WorkFromHome, Hong Kong SAR China Leadingnation Full timeA prominent service provider in Hong Kong is seeking an Operations Manager to lead day-to-day operations for their B2B accounts. The ideal candidate should have a degree in Business Administration, over 5 years of experience including at least 2 years in a managerial role, and excellent project management skills. Responsibilities include managing operations,...
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Regional Institutional Client Service
3 days ago
WorkFromHome, Hong Kong SAR China Projob21.com Ltd. Full timeRegional Institutional Client Service & Account Management VP / Director APAC Institutional Client Service & Account Mgmt Global Asset Manager & Private Credit Investment Hybrid Work Mode & Dynamic Investment Expo Our Client Global Asset & Alternative Investment Manager offering comprehensive fixed income, equities, multi-asset solutions, and private credits...
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WorkFromHome, Hong Kong SAR China JH Partners (Asia) Company Limited Full timeJapanese Speaking Client Operation Executives/ Supervisor Our client, Travel Servicescompany, is looking for a Client Operation Executives/ Supervisor . (5 days/Work from home ) Responsibilities Assist in ensuring that B2B accounts are established and managed efficiently and effectively. Independently lead and oversee daily operational activities, providing...
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Client Operations Analyst
3 days ago
WorkFromHome, Hong Kong SAR China Kubelt Full timeHex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers. Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade platform, providing...
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Bilingual Client Operations Lead
5 days ago
WorkFromHome, Hong Kong SAR China PERSOL Full timeA leading recruitment agency in Hong Kong is seeking a Client Operations Officer - Japanese Speaking with a B2B focus. This role involves account administration, client relations, and documentation management. Candidates should have a diploma, 2-3 years of relevant experience, and be fluent in Cantonese, English, Mandarin, and Japanese (N2 or above)....
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1-Year Contract Operations Executive
5 days ago
WorkFromHome, Hong Kong SAR China Priority Pass (A.P.) Limited Full time1-Year Contract Operations Executive (Billing and B2B Client Operations) Add expected salary to your profile for insights We are looking for talent to join us at our Quarry Bay office. Priority Pass is the original and market‑leading airport experiences programme which provides travellers access to over 1300 lounges and airport experiences in over 650...
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Assistant Manager, Financial Accounting
5 days ago
WorkFromHome, Hong Kong SAR China VISTRA Full timeAssistant Manager, Financial Accounting & Tax (Fund Clients) It’s never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our...
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WorkFromHome, Hong Kong SAR China Northern Trust Corporation Full timeA leading financial institution in Hong Kong is seeking an Account Manager for Securities Finance. This role involves managing client portfolios, ensuring exceptional service, and collaborating with internal teams for a seamless client experience. The ideal candidate should have experience in financial services, strong analytical abilities, and excellent...
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WorkFromHome, Hong Kong SAR China ManpowerGroup Greater China Hong Kong and Macau Full timeRequired Skills Excellent command of written/spoken English, Cantonese, Mandarin & Japanese (N1/N2) Handle B2B clients' Sales Support/Administration VLOOKUP & Pivot Tables is a must We are offering…… Hybrid work arrangement (work from home/office) – Only 8 days in office 15 to 18 days Annual Leave 16 weeks Maternity / 14 days Paternity Full Paid Leave...
