Client Operations Manager
5 days ago
Client Operations Manager (Japanese Speaking) Hybrid work arrangement (work from home/office) 15 to 18 days Annual Leave 16 weeks Maternity / 14 days Paternity Full Paid Leave Discretionary Bonus Free Priority Pass Membership (unlimited airport lounge access) About this role Lead and manage the day-to-day operations activities independently and provide excellent service to B2B accounts throughout the whole client lifecycle on all aspects. Work closely with the business development team and maintain positive relationships with clients, third‑party partners and global counterparts. Host/join client meetings as an SME in operations, advise on best program construct, and answer any operation‑related questions. Ensure B2B accounts are set‑up and administered efficiently and effectively. Adhere to our processes, coordinate onboarding of new programs by setting up the appropriate details in the back‑office system, ensuring client requirements are met in accordance with the agreements, and perform end‑to‑end tests prior to implementation. Coordinate with cross‑functional teams, collect and validate necessary documentation to ensure new programs are implemented within the SLA. Identify, investigate and resolve issues and troubleshoot problems for designated accounts. Understand contractual agreements and ensure these are fully adhered to, assessing compliance with contractual requirements. Understand and meet SLAs in a time‑pressured environment. Acquire and maintain expert knowledge of the operational, systems, contractual and financial aspects of B2B accounts. Support the Management Team in providing detailed information on B2B accounts. Responsible for creating and updating operational procedures. Responsible for managing complaints and disputes, including investigation, processing, documentation and reporting of such requests. Prepare weekly/monthly reports, customize a set format of reports from the system into client‑specific requirements. Perform ad‑hoc projects as assigned. Qualifications Degree in Business Administration or related discipline. Minimum 5 years of working experience, preferably with at least 2 years at managerial level; experience in project management is a plus. Excellent project management skills. Account management or sales support/administration experience, preferably with banking/finance experience. Solid experience in operational and client administration. Excellent interpersonal, customer‑servicing and problem‑solving skills. Assertive, initiative‑driven, methodical, detail‑oriented, highly organized in work procedures, and computer literate. Willingness to travel occasionally for client meetings. Excellent command of written and spoken English, Chinese (Cantonese and Putonghua), and Japanese (N1 preferred). If you are interested in the role and willing to take on new challenges, please send your full resume with the latest and expected salary by clicking Apply Now. Personal data collected will be treated in strict confidence and used only for recruitment‑related purposes. Applicants who have not heard from us within four weeks may consider their applications unsuccessful. All personal data will be destroyed after 12 months. #J-18808-Ljbffr
-
Client Operations Account Manager
5 days ago
WorkFromHome, Hong Kong SAR China Leadingnation Full timeWe are offering...... Hybrid work arrangement (work from home/office) 16 weeks Maternity / 14 days Paternity Full Paid Leave Discretionary Bonus Free Priority Pass Membership (unlimited airport lounge access) About this role… Lead and manage the day-to-day operations activities Independently and provide excellent service to B2B accounts throughout the...
-
Client Operations Analyst
3 days ago
WorkFromHome, Hong Kong SAR China Kubelt Full timeHex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers. Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade platform, providing...
-
WorkFromHome, Hong Kong SAR China JH Partners (Asia) Company Limited Full timeJapanese Speaking Client Operation Executives/ Supervisor Our client, Travel Servicescompany, is looking for a Client Operation Executives/ Supervisor . (5 days/Work from home ) Responsibilities Assist in ensuring that B2B accounts are established and managed efficiently and effectively. Independently lead and oversee daily operational activities, providing...
-
Bilingual Client Operations Lead
5 days ago
WorkFromHome, Hong Kong SAR China PERSOL Full timeA leading recruitment agency in Hong Kong is seeking a Client Operations Officer - Japanese Speaking with a B2B focus. This role involves account administration, client relations, and documentation management. Candidates should have a diploma, 2-3 years of relevant experience, and be fluent in Cantonese, English, Mandarin, and Japanese (N2 or above)....
-
Client Manager
1 week ago
WorkFromHome, Hong Kong SAR China Marsh Full timeClient Manager at Marsh We are seeking a talented individual to join our local Construction Team. This role will be based in Hong Kong. Responsibilities Provide technical insurance brokerage support to the construction operations in Hong Kong including the key projects and other contractor tenders or projects. Provide all-rounded support to the Key Accounts...
-
Client Operations Lead for B2B Accounts
5 days ago
WorkFromHome, Hong Kong SAR China Leadingnation Full timeA prominent service provider in Hong Kong is seeking an Operations Manager to lead day-to-day operations for their B2B accounts. The ideal candidate should have a degree in Business Administration, over 5 years of experience including at least 2 years in a managerial role, and excellent project management skills. Responsibilities include managing operations,...
-
1-Year Contract Operations Executive
5 days ago
WorkFromHome, Hong Kong SAR China Priority Pass (A.P.) Limited Full time1-Year Contract Operations Executive (Billing and B2B Client Operations) Add expected salary to your profile for insights We are looking for talent to join us at our Quarry Bay office. Priority Pass is the original and market‑leading airport experiences programme which provides travellers access to over 1300 lounges and airport experiences in over 650...
-
WorkFromHome, Hong Kong SAR China Priority Pass (A.P.) Limited Full timeA leading travel services company is seeking a B2B Client Operations Executive (Japanese Speaking) for their Quarry Bay office. The role involves supporting B2B accounts, handling client enquiries, and ensuring effective operations management. Ideal candidates should hold a degree in Business Administration, have at least 3 years of experience in customer...
-
WorkFromHome, Hong Kong SAR China ManpowerGroup Greater China Hong Kong and Macau Full timeRequired Skills Excellent command of written/spoken English, Cantonese, Mandarin & Japanese (N1/N2) Handle B2B clients' Sales Support/Administration VLOOKUP & Pivot Tables is a must We are offering…… Hybrid work arrangement (work from home/office) – Only 8 days in office 15 to 18 days Annual Leave 16 weeks Maternity / 14 days Paternity Full Paid Leave...
-
B2B Client Operations Executive
5 days ago
WorkFromHome, Hong Kong SAR China Priority Pass (A.P.) Limited Full timeB2B Client Operations Executive (Japanese Speaking) We are looking for talent to join us at our Quarry Bay office. Priority Pass is the original and market‑leading airport experiences programme which provides travellers access to over 1,300 lounges and airport experiences in over 650 airports across 148 countries, including a growing number of airport...
