Product Manager(Customer Service)

Vita Green is leading the way in the Health and Wellness supplements industry. Founded in Hong Kong, we own a diverse portfolio of well-established brands, including Dr. Choice, Naturo Vita, and Tea Chateau. With over 1 million satisfied consumers, our product portfolio is continually expanding, making an impact in markets worldwide. With people at the heart...

A growing fintech company in Hong Kong is looking for a Product Manager to lead the development of its AI-powered customer service platform. This role involves designing key features, collaborating across teams, and optimizing operational metrics. The ideal candidate has over 3 years of experience in product roles related to customer service technology and...

The incumbent will be responsible for managing the operations of hotlines, walk-in customers and live chat provided by in-house Customer Service team and external service providers. He will also lead a portfolio of customer service projects including digitalization. The successful candidate should be customer-focused and result-driven. Key Responsibilities...

Execute and manage customer service strategies to meet corporate objectives and meet tenants’ expectations in a premium commercial building Assist in supervising the customer service team to carry out daily operations to meet the high quality service standard Formulate and update the customer service handling guidelines and standard operation procedures to...

To lead the Customer Service Team in ensuring providing efficient and quality day-to-day operations of the Customer Services/Concierge Counters, Helpdesk, Reception, Box Office & Ticketing Counter and Luggage Services Monitor the grooming and performance of Customer Services team and contract casual staff as well as service providers Monitor and handle...

VIP Account Manager (Work in Hong Kong) One of our best partners, a fast‑growing and reputable online game production and operation company, is looking for a VIP Account Manager in Hong Kong. Office Location: Hong Kong Purpose In this role, you will be patient, empathetic, and communicative. You will put yourself in customers’ shoes and advocate for them...

Add expected salary to your profile for insights The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Representative/ Customer Service Officer, Customer Call Centre with the resources to solve critical problems for the future of our business, which...

Key Responsibilities Manage the operations of customer service delivered in various platforms including inbound and outbound calls, walk-in customers and live chat. Efficiently plan resources and assign tasks to accomplish target Key Performance Indicators (KPI). Monitor and improve individual's performance to maximize overall operational efficiency and...

Our client, a well-known homeware co. is looking for a Service Executive to join their team: Duties: Provide after-sales service to customers and distributors Visit and review performance of distributors, dealers, and market research of competitors and wholesale market situation for new products promotion Review and check stock and orders from the...

Lead and manage the customer service team to deliver high-quality support to online customers Develop and monitor Key Performance Indicators (KPIs) to ensure team efficiency and outstanding service standards Oversee the effective use of ticketing systems for timely and professional responses to customer inquiries, including product information, order status,...