Senior Customer Service Representative, Customer Contact Centre
2 days ago
Position Responsibilities Handle enquiries and requests of group medical, individual financial and wealth management products arising from customers. Handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills. Provide support to management and recommend productivity/service improvements. Ensure accuracy and compliance of all requests to be completed with good quality standards. Support ad-hoc tasks to achieve desired results of business needs. Required Qualifications 3+ years of customer service experience preferred but not a must. Fresh graduates will also be considered. HKDSE/HKCEE/diploma qualification required. IIQE 1,3,5 preferred. Previously worked in a call centre/ service centre environment preferred. Experience in individual financial products or life, group life and medical insurance, financial and wealth management products preferred. Excellent telephone manner with good interpersonal skills. Mature and pleasant personality. Self‑motivated and able to work independently. Excellent service attitude and ability to follow through on commitments to customers. Adherence to quality standards. Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel. Good communication skills in English and Chinese, both written and spoken. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our website . What can I earn as a Customer Service Representative #J-18808-Ljbffr
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Customer Service Representative
20 hours ago
kowloon, Hong Kong SAR China Global Payments Inc. Full timeJoin to apply for the Customer Service Representative role at Global Payments Inc. 2 days ago Be among the first 25 applicants As a Customer Service Representative, you will be responsible for delivering professional customer service through inbound and outbound calls, building strong merchant relationships, maintaining up-to-date knowledge, coordinating...
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Quality Assurance Manager
2 weeks ago
Kowloon, Hong Kong SAR China Hang Seng Bank Full timeQuality Assurance Manager (Customer Contact Centre) 1 day ago Be among the first 25 applicants In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed. Some Careers Have More Impact Than Others. If you’re looking for a career...
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Quality Assurance Manager
2 weeks ago
Kowloon, Hong Kong SAR China HSBC Full timeIn compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed. Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be....
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Customer Services Representative
4 days ago
Kowloon, Hong Kong SAR China Interactive Brokers Full timeJoin us to apply for the Customer Services Representative role at Interactive Brokers . Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our...
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Customer Relationship Manager
1 week ago
Kowloon, Hong Kong SAR China Leadingnation Full timeA Career with Hang Seng Bank If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued. Customer Contact Centre Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide...
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kowloon, Hong Kong SAR China DBS Bank Full timeSenior Officer, Specialist, Contact Centre, Consumer Banking Join to apply for the Senior Officer, Specialist, Contact Centre, Consumer Banking role at DBS Bank Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control,...
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Senior Contact Centre Specialist, Consumer Banking
19 hours ago
kowloon, Hong Kong SAR China DBS Bank Full timeA leading financial institution in Hong Kong is seeking a Senior Officer, Specialist for their Contact Centre in Consumer Banking. The successful candidate will engage with customers via phone, social media, and chat, providing support and assistance on various banking products and services. Ideal candidates are customer-focused individuals with strong...
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Customer Service Officer, Call Centre
6 days ago
Kowloon, Hong Kong SAR China WallStone Partners & Company Limited Full timeCustomer Service Officer, Call Centre (20‑24K) Contract Customer Service Officer (Call Centre) – Insurance, Non‑Sales Responsibilities Conduct outbound/inbound calls and provide administrative support to conservation initiatives. Resolve customer grievances in a timely and professional manner. Provide administrative support to the team as assigned....
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Customer Services Associates
4 days ago
Kowloon, Hong Kong SAR China Trinity Medical Imaging Centre Limited Full timeCustomer Services Associates (Call Team) Handle general call center duties including incoming calls, WhatsApp and WeChat arrangements Ensure that calls and emails are handled according to the company’s service level with a professional manner Answer / follow up patient’s inquiry and appointment booking Any assigned responsibilities by supervisor...
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Customer Service Assistant
2 days ago
kowloon, Hong Kong SAR China Synergis Management Services Limited Full timeCustomer Service Assistant (Call Centre / Hotline) We are looking for an energetic professional with firm commitment to excellence to fill the post of Customer Service Assistant (Call Centre / Hotline). Responsibilities Respond to incoming calls and assist customers with their questions, concerns, and requests in a timely manner Refer the received enquiries...