Senior Officer, Specialist, Contact Centre, Consumer Banking
1 day ago
Senior Officer, Specialist, Contact Centre, Consumer Banking Join to apply for the Senior Officer, Specialist, Contact Centre, Consumer Banking role at DBS Bank Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities DBS Customer Centre is looking for enthusiastic and highly motivated problem solvers who are passionate about creating an innovative customer experience and building strong relationships with our customers. This position will be the first point of contact for our customers and engage with them on phone call, email, social media and chat. Provide one-stop service to respond product and service enquiries that customers are experiencing by phone, live chat, offline messaging and emails Drive a successful customer experience by assisting at varied skill levels (from offline to online) to implement inbound cross-buy initiatives proactively Meet individual scorecard for call volume, availability, service level and customer satisfaction Attract and retain customers by answering queries and providing suggestions that lead to short and long-term success Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible Report customer complaints and escalation when necessary to prevent potential churn Maintain appropriate operational risk control and compliance in all aspects in accordance with DBS or regulatory standard and policies No sales target is required Requirements Post secondary or above, preferably degree holder in any disciplines Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage Customer-focused with excellent communication and interpersonal skills Able to work in shifts on weekends and public holidays Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage Candidates with more experience will be considered as Senior Customer Service Executive Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. Primary Location Hong Kong – Two Harbour Square Job Customer Service Schedule Regular Job Type Full-time Job Posting Dec 15, 2025, 5:30:00 AM #J-18808-Ljbffr
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kowloon, Hong Kong SAR China DBS Bank Full timeA leading financial institution in Hong Kong is seeking a Senior Officer, Specialist for their Contact Centre in Consumer Banking. The successful candidate will engage with customers via phone, social media, and chat, providing support and assistance on various banking products and services. Ideal candidates are customer-focused individuals with strong...
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Kowloon, Hong Kong SAR China HSBC Full timeA leading banking institution in Hong Kong is seeking a Quality Assurance Manager to enhance the Customer Contact Centre's operations. This role involves leading the quality assurance function, driving revenue generation initiatives, and coaching team members. Ideal candidates will have a university degree in Business Administration, proven banking...
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Kowloon, Hong Kong SAR China DBS Full timeA leading Asian bank in Hong Kong is seeking an Officer, Credit Card Sales Specialist for its Consumer Banking Group. The role involves handling customer enquiries and applications for unsecured loans and credit cards while ensuring compliance with operational procedures. Candidates should have a secondary education, at least one year of sales or customer...
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Kowloon, Hong Kong SAR China DBS Full timeJob Description - Officer, Credit Card Sales Specialist, Consumer Banking Group (WD69062) Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including...
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Bank Account Onboarding Specialist
2 weeks ago
Kowloon, Hong Kong SAR China DBS Bank Full timeA leading financial institution in Hong Kong is seeking a Senior Officer/Officer for Bank Account Customer Onboarding. The role involves providing operational support for account opening, ensuring compliance with regulations, and handling customer inquiries. Ideal candidates should have a degree and at least 2 years of experience in consumer banking...
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Quality Assurance Manager
2 weeks ago
Kowloon, Hong Kong SAR China HSBC Full timeIn compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed. Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be....
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Kowloon, Hong Kong SAR China DBS Bank Full timeJoin to apply for the Officer, Credit Card Sales Specialist, Consumer Banking Group role at DBS Bank . Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and...
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Quality Assurance Manager
2 weeks ago
Kowloon, Hong Kong SAR China Hang Seng Bank Full timeQuality Assurance Manager (Customer Contact Centre) 1 day ago Be among the first 25 applicants In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed. Some Careers Have More Impact Than Others. If you’re looking for a career...
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Kowloon, Hong Kong SAR China DBS Bank Full timeSenior Officer/Officer, Bank Account Customer Onboarding, Consumer Banking Group Operations Join to apply for the Senior Officer/Officer, Bank Account Customer Onboarding, Consumer Banking Group Operations role at DBS Bank. Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient...
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Investment Specialist, Consumer Banking
1 week ago
Kowloon, Hong Kong SAR China Citi Full timeCiti Kowloon City District, Hong Kong SAR Overview Join to apply for the Investment Specialist, Consumer Banking role at Citi . Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global...
