(Senior) IT Administrator – Services
6 days ago
Responsibilities First level support to IT related incidents and service requests from business units. Install and configure computer hardware, software, systems, printers, IP phones, etc. Monitor, diagnose and resolve end‑user hardware and software technical issues. User account maintenance. Testing new technology. Technology training and document preparation. Logging requests into the ITSM system for tracking of issues and KPI. Escalate unresolved problems to appropriate resources. Escalate urgent situations to supervisor. Identify and inform management of recurring problems. Requirements Degree in Information Technology or Computing related majors. 1–3 years of IT support/helpdesk experience in an environment of over 300 end users; knowledge of hospitality system support is a plus. Good troubleshooting and problem‑solving skills, including attention to detail and ability to resolve complex issues using technology tools such as AI Copilot, MDM, etc. A self‑motivator keen on upgrading and improving personal knowledge & skills to meet evolving job requirements. Strong interpersonal skills and customer service orientation. Ability to effectively prioritize and execute tasks in a high‑pressure environment. Experience working in a team‑oriented, collaborative environment. Good command of spoken and written Chinese (Cantonese and Mandarin) & English for daily communication with end‑users and vendors. Possession of Microsoft, Network or ITIL related certifications is an advantage. Willingness to work outside office hours when necessary. Immediate availability is an advantage. Working area: Tsuen Wan and Wan Chai. We offer long‑term career prospects and competitive remuneration package to the appointed candidate. Interested parties are invited to send their applications quoting the job reference number, full resume, stating availability, present and expected salary to the Group Human Resources Department, Hopewell Holdings Limited, 16/F., Hopewell Centre, 183 Queen’s Road East, Wan Chai, Hong Kong. Personal data collected will be used for recruitment purposes only. Applicants not contacted within 8 weeks of applying should consider their applications unsuccessful. For more information on the Hopewell Group and our career opportunities, please visit #J-18808-Ljbffr
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