Helpdesk/Customer Service administrator

A leading service provider in Hong Kong is looking for a Helpdesk/Customer Service administrator. The role involves identifying customer needs, monitoring tickets, and handling incoming requests. Ideal candidates should possess strong communication skills, work well in a team, and have basic IT knowledge. Proficiency in English and Chinese is required, and...

About the job IT Helpdesk - iBank / Admiralty Position: IT Helpdesk Responsibilities: Work with Global TechHub support team Work under HKSAR IT Service Desk(Service Managers, International Technical teams and customer support). Troubleshoot the IT service and support. Escalate/triage issues to technical teams Engage with Fidelity business end-users support....

About the job Network Support / Helpdesk Responsibilities: The Resident Support Engineer(s) shall possess the following professional qualifications and experience. Understand, analyze customer requirements for deploying to achieve solution requirement. Strong knowledge of IT products like Active Directory, Microsoft System Centre Configuration Manager...

IT Helpdesk/ Senior Network and Systems Engineer Job Openings IT Helpdesk/ Senior Network and Systems Engineer About the job IT Helpdesk/ Senior Network and Systems Engineer Position: IT Helpdesk/ Senior Network and Systems Engineer / Network and Systems Engineer (for candidate partially fulfils the job requirement or with lesser experience)...

IT Helpdesk 1st tier - iBank in North Point About the job IT Helpdesk 1st tier - iBank in North Point Responsibilities: Job Highlights Technical Support on Windows , environment and Microsoft 365 supports Hong Kong, Japan, & Taiwan staff Work closely with internal entities Maintaining positive relationships with customers. Technical support to evaluate...

A global technology firm in Hong Kong is seeking an IT Helpdesk 1st tier to provide technical support primarily for Windows and Microsoft 365 systems. The ideal candidate will possess strong communication skills and must be able to manage urgent cases effectively. This role requires a proactive individual who can work independently while maintaining positive...

Responsibilities First level support to IT related incidents and service requests from business units. Install and configure computer hardware, software, systems, printers, IP phones, etc. Monitor, diagnose and resolve end‑user hardware and software technical issues. User account maintenance. Testing new technology. Technology training and document...

The role EIDEALINK LIMITED' is seeking an experienced IT Support / Helpdesk professional to join our team in Sha Tin Sha Tin District. In this full-time role, you will be responsible for providing efficient and effective technical support to our clients, ensuring their IT systems and infrastructure are running smoothly. Key responsibilities Troubleshoot and...

About the job System Specialist - Gov project Your role: Provide technical support, incident handling and service improvement services and advice to client on system components of the system Perform installation, configuration, administration and troubleshooting Handle incidents and liaise with external vendors on hardware and application software Provide...

Our Client Our client, the Leader of Fine Art Logistics and Storage company, is now looking for a Customer Service Executive. Responsibilities Perform other projects/tasks as assigned by the supervisor. Interface with local and overseas clients and maintain an excellent relationship with them. Prepare quotation acceptance, receiving/releasing/transportation...