Assistant Manager, Call Center — Bilingual CS

Assistant Manager, Call Center (CS + Securities Dealing) Handle customer transaction instructions, enquiries, and service requests via various channels Deliver high-quality service through both inbound and outbound calls Provide after-sales support to a wide range of customer segments Manage and resolve customer feedback and complaints in a professional...

Project Manager (Call Center Applications) Client Description Company Description: A premier IT services provider in the Asia-Pacific region, delivering solutions across system integration, infrastructure, cybersecurity, cloud services, and digital transformation to support business innovation.Location: Tseung Kwan ONature: Permanent Job Description Manage...

A leading consulting firm in Hong Kong is seeking a Call Center Manager to oversee a team of Customer Representatives. The successful candidate will develop strategies to enhance operational efficiency and ensure high-quality customer service standards. Candidates should possess 3 – 5 years of relevant management experience, ideally within a call center or...

A leading telecommunications company in Hong Kong is seeking a Deputy Call Centre Manager to oversee the management of Call Center resources, ensuring service standards are met. The ideal candidate will possess at least 10 years of experience in the call center industry, with 6 years in a managerial position. Responsibilities include managing staff...

Company: A leading IT service provider offering comprehensive solutions across various industries, specializing in cloud computing, infrastructure management, and digital transformation services.Location: Kwun TongNature: Renewable Contract (12 months) Job Description Evaluate and develop technical solutions tailored to client needs. Collaborate with...

Supervisor, Call Center Operation (Contract) Provide support to call center operation Ensure operation knowledge to meet the service level Requirements F.7/ DSE graduates or above Experience in call center operation or related sector preferred Strong communication or negotiation skill Hardworking and self-motivated Proficient in MS Office (including Word,...

A leading service provider in Hong Kong, is seeking a Senior Operation Executive to support call center teams. The candidate will assist in operational tasks, maintain documentation, and prepare reports. Key qualifications include a diploma, 2-3 years of operation support experience, and proficiency in Cantonese, Mandarin, and English. Strong organizational...

A leading technology company in Hong Kong is seeking a Supervisor for Call Center Operations on a contract basis. The successful candidate will provide support to the call center operation and ensure the necessary operational knowledge to meet service levels. Candidates should be F.7/DSE graduates or above, with preferred experience in call center...

A premier IT services provider in Hong Kong is seeking a Project Manager for Call Center Applications to lead a large-scale project with over 50 agents. The successful candidate will manage project resources, ensure deliverables are met on schedule, and maintain governance standards. Key qualifications include at least 8 years of IT experience, PMP...

General Insurance Sales Team Leader / Manager (Call Center) Supervise team to promote/cross-sell General Insurance products via outbound & inbound calls Monitor daily operations to achieve sales targets Ensure compliance with internal, legal & regulatory requirements Main Responsibilities Set sales objectives and track team performance Manage call efficiency...