Strategic Call Center Operations Lead

Supervisor, Call Center Operation (Contract) Provide support to call center operation Ensure operation knowledge to meet the service level Requirements F.7/ DSE graduates or above Experience in call center operation or related sector preferred Strong communication or negotiation skill Hardworking and self-motivated Proficient in MS Office (including Word,...

A leading service provider in Hong Kong, is seeking a Senior Operation Executive to support call center teams. The candidate will assist in operational tasks, maintain documentation, and prepare reports. Key qualifications include a diploma, 2-3 years of operation support experience, and proficiency in Cantonese, Mandarin, and English. Strong organizational...

A leading technology company in Hong Kong is seeking a Supervisor for Call Center Operations on a contract basis. The successful candidate will provide support to the call center operation and ensure the necessary operational knowledge to meet service levels. Candidates should be F.7/DSE graduates or above, with preferred experience in call center...

A leading consulting firm in Hong Kong is seeking a Call Center Manager to oversee a team of Customer Representatives. The successful candidate will develop strategies to enhance operational efficiency and ensure high-quality customer service standards. Candidates should possess 3 – 5 years of relevant management experience, ideally within a call center or...

Project Manager (Call Center Applications) Client Description Company Description: A premier IT services provider in the Asia-Pacific region, delivering solutions across system integration, infrastructure, cybersecurity, cloud services, and digital transformation to support business innovation.Location: Tseung Kwan ONature: Permanent Job Description Manage...

A leading healthcare provider in Hong Kong seeks a Call Center Manager to lead and inspire the team. The ideal candidate will oversee daily operations, enhance customer experience, and implement training programs. With a focus on achieving performance targets, this role is perfect for a results-driven leader passionate about customer service. The position...

A leading telecommunications provider in Hong Kong is seeking a Mid-Senior level IT professional to manage software implementation for Contact Centers. The ideal candidate will have over 5 years' experience in application development and troubleshooting, with proficiency in IVRS hotline call flows and experience in various Contact Center technologies. The...

A leading IT services firm in Hong Kong is seeking a Project Manager specializing in CRM and call center solutions. The ideal candidate will manage project planning, execution, and stakeholder engagement, ensuring deliverables meet user requirements. Candidates should possess an IT degree, at least 8 years of IT experience, and strong skills in project...

A market-leading logistics company is urgently seeking an experienced Customer Service Supervisor to join their growing team in Hong Kong. The role requires leading a 24-hour hotline team, providing exceptional customer service, and ensuring smooth operation of the contact center. Candidates should possess at least a diploma, with significant experience in...

Company: A leading IT service provider offering comprehensive solutions across various industries, specializing in cloud computing, infrastructure management, and digital transformation services.Location: Kwun TongNature: Renewable Contract (12 months) Job Description Evaluate and develop technical solutions tailored to client needs. Collaborate with...