Clienteling Manager, APAC
3 months ago
Our client, a well-known Luxury Brand, is looking for a high-caliber person to fill the position.
Job Duties
- Develop, establish and execute clienteling strategies and activities.
- Implement strategic planning on customer acquisition, retention, and activation programs.
- Define the data strategy that supports overall CRM database marketing requirements and develop a data roadmap.
- Oversee and manage ongoing CRM operations, procedures, and all CRM-related system issues.
- Allocate, control, and review expenses within the given budget.
- Manage stakeholders and conduct regular meetings with internal and external parties on campaign progress.
Job Requirements
- University graduate in Marketing, Commerce, or related discipline.
- 8 years of experience in a comparable role in the retail industry.
- Strong sensitivity to the luxury products universe.
- Strong client service mindset.
- Excellent communication and presentation skills.
- Must possess leadership skills to develop and train others.
- Proficient in MS Word, Excel, and PowerPoint.
- Excellent command of written and spoken English and Chinese.
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