Clienteling Manager, APAC

3 months ago


hong kong, Hong Kong SAR China Global Executive Consultants Ltd. Full time
Clienteling Manager, APAC (Ref. No.: 26436)

Our client, a well-known Luxury Brand, is looking for a high-caliber person to fill the position.

Job Duties

  • Develop, establish and execute clienteling strategies and activities.
  • Implement strategic planning on customer acquisition, retention, and activation programs.
  • Define the data strategy that supports overall CRM database marketing requirements and develop a data roadmap.
  • Oversee and manage ongoing CRM operations, procedures, and all CRM-related system issues.
  • Allocate, control, and review expenses within the given budget.
  • Manage stakeholders and conduct regular meetings with internal and external parties on campaign progress.

Job Requirements

  • University graduate in Marketing, Commerce, or related discipline.
  • 8 years of experience in a comparable role in the retail industry.
  • Strong sensitivity to the luxury products universe.
  • Strong client service mindset.
  • Excellent communication and presentation skills.
  • Must possess leadership skills to develop and train others.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Excellent command of written and spoken English and Chinese.
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