Head of Operations – Licensed Digital Brokerage Platform
6 days ago
Head of Operations – Licensed Digital Brokerage Platform Oversee daily brokerage operations including account opening, fund management, trade settlement, reconciliation, and transaction monitoring. Define and track KPIs to ensure service quality, timeliness, and internal control standards are met. Implement robust SOPs and risk controls in compliance with SFC, AML/CFT, and licensing requirements. Manage escalation and resolution of exceptions, disputes, and risk events. Process Improvement & Technology Initiatives Drive continuous process automation to reduce manual interventions and improve overall efficiency and risk controls. Promote establishment and enhancement of management data and operational reporting systems to help leadership monitor business performance and support informed decision‑making. Collaborate closely with Product and IT teams to upgrade back‑office systems, reporting tools, and workflows. Cross‑functional Collaboration & Regulatory Support Work closely with Compliance and senior management to ensure operational alignment with regulatory expectations. Support operational readiness for new business and product launches. Coordinate with Mainland and overseas shared‑service teams to ensure seamless cross‑border execution. Participate in SFC inspections, business plan submissions, and internal audits as required. Lead and mentor the operations team (client support, middle office, settlements), setting clear goals and training programs. Foster a proactive, accountable culture focused on problem‑solving and service excellence. Candidate Profile Experience & Background 8–12 years of experience in brokerage, digital wealth, or financial operations. Proven track record managing end‑to‑end operations and driving transformation projects (e.g., automation, vendor systems, process redesign). Familiar with HK, US, and A‑share market settlements, cash operations, and corporate actions. Experience in cross‑border coordination or group shared services is a plus. Licensing & Compliance Preferably holding Type 1, 2, 4, or 9 license. Strong knowledge of SFC rules, AML requirements, and internal control frameworks. Skills Detail‑ and process‑oriented with excellent execution and project management skills. Fluent in English and Mandarin (Cantonese preferred). Strong stakeholder management and cross‑department collaboration capabilities. Familiar with back‑office systems, reconciliation tools, and reporting platforms. We offer a competitive remuneration package & career prospects to the right candidate. Interest parties please apply with resume showing availability, current and expected salary by clicking “Apply Now”. Your application will include the following questions Which of the following statements best describes your right to work in Hong Kong? What’s your expected monthly basic salary? Which of the following languages are you fluent in? Are you willing to undergo a pre‑employment background check? How much notice are you required to give your current employer? Webull Securities Limited (“Webull”) is licensed with the Securities and Futures Commission of Hong Kong (CE No.: BNG700) and holds Type 1, 2, and 4 licences. It provides an investment platform with excellent data and securities trading services to both professional and retail clients. For more information, visit our company website #J-18808-Ljbffr
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Kowloon, Hong Kong SAR China Webull Securities Limited Full timeA licensed digital brokerage platform in Hong Kong is seeking a Head of Operations to oversee daily brokerage operations, including account opening and fund management. The role involves defining KPIs, implementing robust SOPs, and managing a team to ensure compliance with regulatory standards. The ideal candidate should have 8-12 years of experience in...
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Head of Operations
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Kowloon, Hong Kong SAR China ManpowerGroup Greater China Hong Kong and Macau Full timeOperational Management & Risk Control Oversee daily brokerage operations including account opening, fund management, trade settlement, reconciliation, and transaction monitoring Define and track KPIs to ensure service quality, timeliness, and internal control standards are met Implement robust SOPs and risk controls in compliance with SFC, AML/CFT, and...
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Head of Operations
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