[Fintech] VIP客戶關係經理 Senior VIP Relationship Manager

About BTSE BTSE Group is a leading global fintech and blockchain company that builds innovative technology and infrastructure. BTSE empowers businesses and corporate clients with advanced tools needed to excel in a rapidly evolving market. The company pioneered trading technologies adopted across the industry, setting benchmarks for performance and security. BTSE’s business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. About the Opportunity We are seeking a Senior VIP Relationship Manager to provide high‑quality support and relationship management for our most valued clients. This role does not require extensive industry experience and is well‑suited for candidates with backgrounds in customer service, hospitality (e.g., hotel guest relations), luxury retail, airline customer relations, or other high‑end service industries. The ideal candidate is highly responsive, detail‑oriented, and proactive, ensuring VIP clients receive an exceptional experience. Responsibilities VIP Relationship Ownership: Cultivate strong, trusted relationships with high‑value clients by understanding their needs and delivering proactive, white‑glove service. Real‑Time Client Support: Respond to VIP inquiries with speed, accuracy, and professionalism across various channels (chat, email, and calls). Issue Tracking & Resolution: Manage and follow up on client requests end‑to‑end, ensuring timely resolution and high client satisfaction. Client Experience Enhancement: Anticipate VIP needs and provide customized, concierge‑level support with a solutions‑oriented mindset. Cross‑Functional Coordination: Act as the bridge between clients and internal stakeholders (Customer Support, Business Development, Product), ensuring seamless issue escalation and resolution. Service Improvement Initiatives: Contribute to the refinement of internal processes and play a key role in shaping the VIP operations framework. Requirements At least 5 years of experience in premium service environments such as hotel guest relations, luxury retail, private banking support, or airline VIP services. Excellent communication skills in both English and Chinese (written and spoken), with the ability to serve a global client base. Strong interpersonal and client‑handling skills, with a passion for delivering best‑in‑class service under pressure. Highly detail‑oriented and organized, with the ability to multitask and manage competing priorities effectively. Demonstrated maturity, discretion, and professionalism when dealing with confidential or sensitive client matters. Nice to Haves Prior experience supporting international or high‑net‑worth clientele. Perks & Benefits Competitive total compensation package Various team‑building programs and company events Comprehensive healthcare schemes for employees and dependents And many more Apply and let us tell you more #J-18808-Ljbffr