Client Engagement

4 days ago


Kowloon, Hong Kong SAR China PERSOL Full time

Overview Our client, a prestige private club, is seeking a dedicated and customer-focused Service Leader with a strong background in hospitality to join their team. This is an excellent opportunity for a proactive and motivated individual with a passion for problem-solving and delivering exceptional customer service. 5-day work week Gratuity bonus with good fringe benefit Key Responsibilities Provide excellent customer service to VIP members in accordance with hotel/prestige clubhouse standards Lead the team to perform daily duties and ensure smooth operation of lounge Assist Manager with manpower deployment of concierge and lounge Handle VIP member inquiries and complaints through concierge, hotline, and email channels in a professional manner Assist with company CRM and marketing activities Identify and develop relationships with VIP clients Handle administrative work for VIP loyalty program Qualifications Minimum 4 years’ experience in lounge operations, hospitality industry, or relevant supervisory level experience of 1 year Pleasant and outgoing personality with strong customer service and interpersonal skills Team player with strong communication and interpersonal skills Knowledge of CRM management systems is advantageous Excellent command of spoken and written English, fluent Cantonese and Putonghua Hands‑on experience with MS Word, Excel, and PowerPoint Application To apply for this position, please click on the “APPLY” button or apply through the provided link. #J-18808-Ljbffr



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