Workplace Ambassador

Join to apply for the Workplace Ambassador role at JLL . What this job involves Act as the local point of contact for all facilities‑related matters, directing, coordinating, and escalating issues as needed. Own and lead Front of House (FoH) services, including reception, visitor management, and client‑facing workplace operations, ensuring top customer service and security awareness. Front of House (FoH) Management & Client Services Deliver 5‑star customer service with a professional, presentable appearance. Ensure reception and waiting areas are fully operational, staffed, and visitors are promptly attended to during core hours (9am to 6pm). Meet, greet, and guide all colleagues, clients, and visitors professionally and cheerfully. Serve as an information source for staff and customers on building facilities, meeting rooms, events, and amenities. Manage all visitor categories in line with security protocols, including announcing visitors, maintaining lists, and issuing/activating/deactivating security passes for staff, visitors, auditors, and temporary personnel. Provide security briefings to visitors, including fire evacuation procedures. Welcome new joiners and provide orientation tours and supporting documentation. Suggest and assist in implementing ideas for evolving reception services; monitor customer feedback and produce action plans. Manage meeting room booking diary and record usage metrics to maximize utilization. Ensure all internal visitors are registered in Fitch’s visitor system and analytical visitors are flagged to Compliance and FCS team. Meeting Room, Event, and Hospitality Management Plan and execute internal annual events with support from FCS, committee members, and Admin team. Conduct daily checks of meeting rooms, executive suites, and office spaces for cleanliness and readiness. Manage the meeting room booking system, including reservations, confirmations, amendments, and cancellations. Set up and reset meeting, training, or conference rooms per booking requirements, including AV/VC and catering needs. Prepare and serve catering for meetings and events, and coordinate with vendors for large functions or special requests. Supervise event setup, coordination, and breakdown, including risk assessments and technology assistance. Provide team briefs for the wider workplace team on upcoming events and activities. Encourage appropriate booking behaviour and provide utilisation reporting, including block booking and no‑shows. Monitor and replenish pantry areas, maintaining cleanliness and hygiene standards. Manage stock for sundry items and consumables across all floors. Monitor costs and confirm invoices before payment; onboard vendors as required. Administrative Support Process incoming and outgoing mail and courier deliveries securely and on time. Serve as point of contact for courier assistance and coordinate with mailroom or courier vendors. Support onboarding and off‑boarding staff with facilities card access requests, including issuing, updating, and deactivating access cards. Guide staff through vending system updates and provide support on vending‑related queries. Manage desk moves and monitor adjustments with client approval; support space planning and maintain accurate seating plans. Assist with stationery ordering and support new joiner processes and work experience programs. Create and distribute daily visitor and meeting requirement lists. Health, Safety & Environment Execute fire safety procedures and evacuation responsibilities as reception team lead. Maintain fire precautions and safety protocols; support emergency procedures and coordinate with emergency marshals. Facilitate fire warden and first aid training for employees. Facilities Operations Conduct daily inspections and walk‑rounds of private offices and meeting rooms, maintaining high standards throughout all FM concerns. Log cleaning and maintenance issues on the JLL system and raise work orders for maintenance issues, coordinating follow‑up. Support reactive maintenance coordination and contractor liaison; provide feedback to contractors, vendors, and landlord building management. Manage building facilities arrangements for occupants and monitor compliance with service providers. Manage all requests on the Facilities helpdesk and liaise with service providers; keep accurate and updated records of office seating and evacuation plans. Ensure accurate and detailed handover planning for tasks when absent from business. Oversee work performed by facilities vendors and proactively inspect premises, raising work orders as necessary. Liaise with landlord's and building management team to ensure all work orders are completed within agreed timeframes. Enter and monitor work orders, redirect those assigned to the wrong vendor or location, and monitor SLA adherence. Assist with coordination, scheduling, follow‑up, and satisfaction of maintenance activities. Provide information and direction to vendors and other service providers to ensure excellent coordination and execution of work with minimal disruption. Conduct site inspections and assessments to ensure building procedures and performance measures are maintained. Maintain premises in neat and good working condition at all times. Communicate regularly with clients, providing necessary support and information on the status of all managed areas. Be available for emergency contact 24/7 to escalate to building management if necessary. Assist in coordinating repair and maintenance of office and kitchen equipment, and ordering office supplies, food, and medical supplies. Receive alerts from the server room (e.g., high temperature or water detection) and call technicians. Manage general card access systems. Support business‑related and internal events, including logistics, welcoming visitors, sending couriers, and managing food and beverage service. Supervise and be present throughout employee‑based initiatives and events. Issue and control visitor security passes and manage visitor forms. Brief new starters on fire evacuation and emergency procedures. Communicate effectively with team members, keeping management informed at all times. Implement and manage safety procedures to ensure a safe working environment and compliance with statutory regulations. Conduct regular audits to ensure safety procedures are in place and functioning. Assist in carrying out safety procedures and act as evacuation coordinator as needed. Support the implementation and monitoring of disaster recovery and business continuity plans. Follow established escalation and incident reporting procedures. Any other activity as directed by your manager from time to time. Skills, Experience, and Competencies Personal Attributes Passionate about people and providing great experiences; natural "people person." Exceptional customer service and relationship‑building skills. High attention to detail, flexible, proactive, self‑motivated, confident, energetic, and adaptable to rapidly changing situations. Professional Skills Demonstrated experience in delivering Front of House or Reception services within a professional, client‑focused environment such as JLL, corporate offices, or hospitality settings. Able to work independently and exercise sound judgment with minimal supervision. Critical Competencies for Success Firm First mindset; able to work well with others to meet targets and support the team as needed. Proven ability to commit to flawless execution while complying with firm's procedures and standards. Client Focus & Relationship Management Demonstrate and ensure a culture in the team that matches "I am JLL" core behaviours and values: Expert, Proactive, Innovative, Versatile, Team Player, and valuing the Customer. Able to interact with client staff and vendors with ease. Ability to manage conflict and conflicting priorities. Demonstrate ability to work with vendors to deliver efficient services and a proactive, professional approach to customer service. Project Management & Organizational Skills Proven ability to manage multiple and complex operational matters daily. Demonstrate ability to prioritise and manage completion of projects efficiently and in a timely manner. Seniority level Mid‑Senior level Employment type Full‑time Job function Other #J-18808-Ljbffr