Handover Ambassador

A career at Swire Properties is more than just work, it’s a calling. We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive. Additionally, we are deeply committed to prioritising health and safety in all our operations, ensuring a healthy, safe and supporting environment for our People, partners and the communities we serve. Join us today and work on career-defining projects that are changing the industry in Hong Kong, the Chinese Mainland, Miami and Southeast Asia. We are now looking for a talented Handover Ambassador to be part of our dynamic team. Reporting to the Manager, Residential projects, the incumbent will be appointed for the new development, The Headland Residences (THR). The Handover Ambassador will be responsible for supporting the Residential Sales team in the comprehensive management of takeover and handover processes. The Handover Ambassador will also assist in overseeing and conducting defect inspections and re-inspections from the Pre-DMC to the Post-DMC phase. RESPONSIBILITIES 1) Takeover Services Conduct defect inspections in accordance with the customised checklist Complete the checklist to facilitate further liaison with the contractors Project teams and the rectification works Carry out re-inspections upon completion of the defect rectification works Perform ad-hoc duties when necessary 2) Handover Services Support handover operations, including documentation and report preparation Engage with new owners and provide assistance on all handover-related matters Execute administrative duties and provide general support to the team Prepare and deliver handover kits and associated materials to the residential units Conduct preliminary inspections and coordinate cleaning activities before handover to Owner Follow up on the rectification requests submitted by owners Perform additional duties as assigned REQUIREMENTS Diploma holder or above in Property Management / Real Estates / Hospitality or related disciplines Holder of valid Construction Industry Safety Training Certificate is an advantage Minimum 1 year of relevant experience in unit takeover and handover, and defect rectification works Experience in property management, including BMO, DMC and PMSO, is highly preferred Exhibit a strong customer-centric mindset, be flexible, detail-oriented, responsible, and a collaborative team member Capable of performing under pressure and resolving complaints professionally Willing to work on shifts (typically 5-day work per week, 9-hour per shift) Fluency in spoken and written English and Chinese including Putonghua Good PC skills on MS Office and communication application Immediate availability is preferred BEHAVIOURAL COMPETENCIES Customer Focus Drives for Results Communicates Effectively Demonstrates Self-awareness Learning Agility WHY CHOOSE US Randstad Hong Kong: Awarded Most Attractive Employer in the Property and Real Estate sector for 2024 and 2025 HRoot Awards (Chinese Mainland): Received the Best Employer Award for 2023 and 2024, along with the Best Social Enterprises Award in 2024 DON’T MISS THIS OPPORTUNITY As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive. If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time. If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time. All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance. #J-18808-Ljbffr