Workplace Ambassador

Acts as the local point of contact for all facilities-related matters, directing, coordinating, and escalating issues as needed. Owns and leads Front of House (FoH) services, including reception, visitor management, and client-facing workplace operations, ensuring top customer service and security awareness. What your day-to-day will look like Front of House (FoH) Management & Client Services Deliver 5-star customer service with a professional, presentable appearance. Ensure reception and waiting areas are fully operational, staffed, and visitors are promptly attended to during core hours (9am to 6pm). Meet, greet, and guide all colleagues, clients, and visitors professionally and cheerfully. Serve as an information source for staff and customers on building facilities, meeting rooms, events, and amenities. Manage all visitor categories in line with security protocols, including announcing visitors, maintaining lists, and issuing/activating/deactivating security passes for staff, visitors, auditors, and temporary personnel. Provide security briefings to visitors, including fire evacuation procedures. Welcome new joiners and provide orientation tours and supporting documentation. Suggest and assist in implementing ideas for evolving reception services; monitor customer feedback and produce action plans. Manage meeting room booking diary and record usage metrics to maximize utilization. >Ensure all internal visitors are registered in Fitch’s visitor system and analytical visitors are flagged to Compliance and FCS team. Meeting Room, Event, and Hospitality Management Plan and execute internal annual events with support from FCS, committee members, and Admin team. Conduct daily checks of meeting rooms, executive suites, and office spaces for cleanliness and readiness. Manage the meeting room booking system, including reservations, confirmations, amendments, and cancellations. Set up and reset meeting, training, or conference rooms per booking requirements, including AV/VC and catering needs. Prepare and serve catering for meetings and events, and coordinate with vendors for large functions or special requests. Supervise event setup, coordination, and breakdown, including risk assessments and technology assistance. Provide team briefs for the wider workplace team on upcoming events and activities. Encourage appropriate booking behavior and provide utilization reporting, including block booking and no-shows. Monitor and replenish pantry areas, maintaining cleanliness and hygiene standards. Manage stock for sundry items and consumables across all floors. Monitor costs and confirm invoices before payment; onboard vendors as required. Administrative Support Process incoming and outgoing mail and courier deliveries securely and on time. Serve as point of contact for courier assistance and coordinate with mailroom or courier vendors. Support onboarding and offboarding staff with facilities card access requests, including issuing, updating, and deactivating access cards. Guide staff through vending system updates and provide support on vending-related queries. Manage desk moves and monitor adjustments with client approval; support space planning and maintain accurate seating plans. Assist with stationery ordering and support new joiner processes and work experience programs. Create and distribute daily visitor and meeting requirement lists. Skills, Experience, and Competencies Personal Attributes Passionate about people and providing great experiences; natural "people person." Exceptional customer service and relationship-building skills. High attention to detail, flexible, proactive, self‑motivated, confident, energetic, and adaptable to rapidly changing situations. Professional Skills Demonstrated experience in delivering Front of House or Reception services within a professional, client-focused environment such as JLL, corporate offices, or hospitality settings. Able to work independently and exercise sound judgment with minimal supervision. Critical Competencies for Success Firm First mindset; able to work well with others to meet targets and support the team as needed. Proven ability to commit to flawless execution while complying with firm's procedures and standards. Client Focus & Relationship Management Demonstrate and ensure a culture in the team that matches 'I am JLL' core behaviors and values: Expert, Proactive, Innovative, Versatile, Team Player, and valuing the Customer. Able to interact with client staff and vendors with ease. Ability to manage conflict and conflicting priorities. Demonstrate ability to work with vendors to deliver efficient services and a proactive, professional approach to customer service. Project Management & Organizational Skills Proven ability to manage multiple and complex operational matters daily. Demonstrate ability to prioritize and manage completion of projects efficiently and in a timely manner. Application Requirement Which of the following statements best describes your right to work in Hong Kong? #J-18808-Ljbffr