Workplace Experience Ambassador

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long‑lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL What this job involves: Located on site in the client’s offices Act as single point of contact for client floor Responsible and accountable for all service request Ensure service deliverables are met with SLA and KPI Work with all related parties on timely delivery of all services Be responsible for all clients within designated area When necessary, raise risks to BIC for further investigation To undertake continuous floor inspections to ensure cleanliness and maintenance is in order Establish direct relationship with the client business units and their neighbourhood community, understand their concerns, satisfy their needs and requirements of all requests Continuous Improvement implementation Conduct data analysis report when necessary I am a Community Ambassador: I own my floor(s) and take personal responsibility for everyone and everything on my floor(s). If the water in the water dispenser is low, I top it up – I don’t need to call dining team. I am empowered, I am trained to do some F&B tasks. I am the doer of everything on the floor. If there are coffee marks on pantry table, I clean it by myself immediately and do not need to wait for cleaning lady. I am the doer of everything on the floor. I know each person by name, what they do and what community they belong to. If a new person commences, I greet them and help them settle into their new working environment. If something needs repairing, I arrange it with my colleagues in facilities and I ensure it is repaired correctly. If the washrooms need attending, I know about it immediately and get things sorted out. I am mobile, I do not have a workstation, I don’t need one as I am always on the floor with my community. I have a tablet to communicate with and log tickets when required. You will mostly find me in the community lounge helping with services with the tea lady, mingling with community members and also ensuring everything is available, cups / glasses etc. are ready for use, and generally everything is clean and tidy. I report to the BIC who ensures I have all the backup I need. I work with dining team when there are event host on my floor to ensure the venue is clean and tidy before/after event. By observing behavior of my community, I share my ideas to facilities and other supporting teams in order to improve the working environment. Sound like you? To apply you will have: 3‑5 years’ experience from Hospitality / Flight Attendant / Events Management / Serviced Office Must be customer focused and be proactive in establishing customer relationships Proven ability to function effectively as part of a team Proven ability to initiate and follow with improvement initiatives, create opportunities for efficiencies and process amendments Ability to stand for long period of time Ability to effectively communicate and interact with all levels of people What you can expect from us We’re an entrepreneurial, inclusive culture. We succeed together – across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well‑being, benefits and pay. We’ll offer you a competitive salary and benefits package. With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL. Apply today #J-18808-Ljbffr