Operation Officer, eMPF

Responsibilities Provide counter services to walk‑in and pre‑booked customers at the service centre Handle and resolve MPF / eMPF enquiries and complaints effectively Assist customers in registering and managing their eMPF accounts using tablets or self‑service kiosks Deliver customer services in accordance with company policies and regulatory...

eMPF Customer Care Executive Job Duties: Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries Plan and suggest the strategy to deal with complicated and complaint cases Execute the solution with call agents or may require calling the complainants Assist to manage a call centre sub-team, especially to monitor the...

We are seeking a highly experienced and results-oriented leader to serve as eMPF Contact Centre Head. Reporting to the Head of Business, you will play a critical role in the overall management and strategic direction of our call centre operations, ensuring exceptional service delivery and operational efficiency. You will be responsible for driving service...

A public authority in Hong Kong is seeking a qualified professional to oversee the eMPF Platform operations. The role involves enhancing regulatory compliance and collaborating with the eMPF Platform Company Limited. Ideal candidates should have at least ten years of relevant experience, strong analytical and negotiation skills, and a recognized degree in...

Being an Assistant Vice President, Compliance, the role is responsible to support Vice President, Compliance & QA, eMPF as the 1.5 line of defense for the eMPF project, to develop and maintain a comprehensive compliance and quality assurance framework with the objective to ensure the adherence to all regulatory requirements while achieving the highest...

IT Project Manager (Pension/ eMPF), Insurance, 70k Our client is a leading insurance company. This role is responsible for managing post‑implementation activities and ensuring the smooth operation of the eMPF platform. The IT Manager will act as the primary liaison between business users, IT teams, and vendors to resolve issues, implement minor...

Job Duties Provide counter service to walk‑in and pre‑booked customers Educate clients to adopt eMPF digital tools Support the MPF administration process for visitors Perform services according to company rules and relevant regulatory requirements Education / Qualification Form 5 graduate Skills / Knowledge Good communication and presentation skills and...

Add expected salary to your profile for insights Being a Assistant Vice President, Compliance, the role is responsible to support Vice President, Compliance & QA, eMPF as the 1.5 line of defense for the eMPF project, to develop and maintain a comprehensive compliance and quality assurance framework with the objective to ensure the adherence to all regulatory...

We are currently seeking a high calibre professional to join our team as a Residual Operations Lead. In this role you will need: Responsible for the Trustee Management Office (TMO) operations team consisting of up to 30 team members and key contact to Regulator, Compliance, Trustee and Fiduciary Services and Legal Department Establish the future TOM of the...

Customer Service Officer - Operations Department Add expected salary to your profile for insights Provide excellent customer services for MPF and ORSO business Respond promptly to customer inquiries via phone and email Collaborate with both internal and external parties to enhance service delivery Resolve customer issues efficiently and effectively, and...