Residual Operations Lead
5 days ago
We are currently seeking a high calibre professional to join our team as a Residual Operations Lead. In this role you will need: Responsible for the Trustee Management Office (TMO) operations team consisting of up to 30 team members and key contact to Regulator, Compliance, Trustee and Fiduciary Services and Legal Department Establish the future TOM of the eMPF Residual Operation under TMO to ensure service excellence post eMPF onboarding and approve the creation and maintenance of WIM Work with the Business Compliance Manager and 2nd line of defence to ensure all regulatory changes and internal FIM requirements that imply an action by the Trustee is communicated to the relevant parties and or adhered to under TMO operations Work with the Change Manager to communicate with the eMPF Platform Company and RAS vendor for any change requests, issues handling outside of Trustee Portal, including breaches of SLAs, failure of either party to perform their duties Attend industry forums as and when needed Collaborate with TPEM Manager in monitoring the service level of the RAS Vendor, and attend relevant governance forums Work with Trustee Oversight team to report on any identified breaches by TMO, the eMPF Platform Company and/or RAS Vendor to the regulator(s) Overall operational risk management to identify key risks impacting the TMO operations and or processes and implement the appropriate operational controls; work with the Business Manager in identifying key business optimization opportunities while at the same time ensure operations comply with applicable laws, regulations and internal FIM requirements; develop, implement and review result of quality assurance program To be successful you will need: University Degree Holder Good years of working experience, preferably within the areas of pension funds, ORSO, and MPF Good communication skills, including excellent written and spoken Chinese and English; proficiency in Putonghua is a plus Strong leadership skill; demonstrated ability to develop and motivate staff; analytical to enhance system and procedures Strong project management skill; strong interpersonal skill and negotiation skill to deal with clients; problem‑solving skills and be client / regulator focused Eager to learn and strive for continuous improvement Able to work under pressure and meet deadlines Willing to change and be proactive to drive change; high integrity and professionalism The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks. Opening up a world of opportunity HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited. #J-18808-Ljbffr
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Residual Operations Lead: Regulatory
5 days ago
Hong Kong Island, Hong Kong SAR China HSBC Full timeA global financial institution in Hong Kong is seeking a Residual Operations Lead to manage the Trustee Management Office operations team. The successful candidate will be responsible for regulatory compliance, operational risk management, and service excellence post eMPF onboarding. Applicants should have a university degree, significant experience in...
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