Customer Service
6 days ago
Responsibilities Perform institutional account opening and document checking according to the internal guidelines and ensure full compliance under rules and regulations. Handle and follow up Institutional clients’ enquiries, liaise with external parties and internal staff based on feedbacks gathered from clients. Ensure timely, complete and accurate documentation review for all client account opening records (including both individuals and corporates). Work closely with front & back office teams to establish and enforce service procedures, policies and standards. Handle clients’ inquires and complaints. Conduct periodic review of the existing client information. Design and implement operational procedures complied with internal guidelines and relevant regulatory requirements. Handle Ad-hoc tasks as required. Requirements Degree holder in Business, Finance or other related disciplines. At least 1+ years working experience in Client Onboarding and CDD / KYC / AML in investment and securities business. SFC type 1 license holder / pass of relevant papers. Excellent in client service mindset and interpersonal communication skill. Proficient in MS Office applications (e.g. Word, Excel, PowerPoint) and Chinese word processing. Good command of written and spoken English and Chinese, fluency in Putonghua. Candidate with more experience will be considered as Senior Customer Service Officer . Application Questions Your application will include the following questions: How many years' experience do you have in the financial services industry? Which of the following statements best describes your right to work in Hong Kong? Which of the following languages are you fluent in? What's your expected monthly basic salary? Which of the following Microsoft Office products are you experienced with? How many years' experience do you have as a Customer Service Role? #J-18808-Ljbffr
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Head of Customer Services
6 days ago
Hong Kong Island, Hong Kong SAR China Talent Axis Management Consulting Group Limited Full timeHead of Customer Services / Customer Services Manager Package Basic salary * 13 months + bonus Potential Candidate hold SFC 1,2 License Tips : Candidate must have SFC Type 1,2 Suitable candidates should possess experience in supervising a customer service team comprising two to three staff members. Job Responsibilities: Supervise the day-to-day activities of...
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Hong Kong Island, Hong Kong SAR China Manulife (International) Limited Full timeAdd expected salary to your profile for insights The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Representative/ Customer Service Officer, Customer Call Centre with the resources to solve critical problems for the future of our business, which...
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Customer Services Representative
6 days ago
Hong Kong Island, Hong Kong SAR China Hysan Development Company Limited Full timeJob Purpose To provide high standard customer service to the shoppers in Hysan’s shopping mall and create an enjoyable shopping experience for the shoppers. Key Responsibilities Be responsible for providing high standard concierge service to our tenants and customers in our shopping mall. Handle customers' enquiries & requests, support marketing /...
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Customer Service Manager
6 days ago
Hong Kong Island, Hong Kong SAR China Sun Chung Property Management Co Ltd Full timeExecute and manage customer service strategies to meet corporate objectives and meet tenants’ expectations in a premium commercial building Assist in supervising the customer service team to carry out daily operations to meet the high quality service standard Formulate and update the customer service handling guidelines and standard operation procedures to...
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Manager, Customer Service
6 days ago
Hong Kong Island, Hong Kong SAR China Crossings Executive Search Full timeThe incumbent will be responsible for managing the operations of hotlines, walk-in customers and live chat provided by in-house Customer Service team and external service providers. He will also lead a portfolio of customer service projects including digitalization. The successful candidate should be customer-focused and result-driven. Key Responsibilities...
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Customer Services Manager
6 days ago
Hong Kong Island, Hong Kong SAR China JC Executive Search Full timeTo lead the Customer Service Team in ensuring providing efficient and quality day-to-day operations of the Customer Services/Concierge Counters, Helpdesk, Reception, Box Office & Ticketing Counter and Luggage Services Monitor the grooming and performance of Customer Services team and contract casual staff as well as service providers Monitor and handle...
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Customer Service Officer
6 days ago
Hong Kong Island, Hong Kong SAR China Delken Group Limited Full timeOur client is a leading High-tech electronics consumer products company, they invite bright and energetic candidate for the following vacancy: Customer Service Officer Responsibilities: Coordinate customer service order and arrange on-site support Handle customer claim and suggestion Work with in-house engineers and appointed service partner to provide...
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Customer Services Executive
4 days ago
Hong Kong Island, Hong Kong SAR China Randstad Hong Kong Limited Full timeAbout the company A global leader in e-commerce and mail logistics. They specialize in providing smart, simple, and efficient global delivery solutions for businesses worldwide, connecting three continents with operations in 12 countries. About the job You will be responsible for providing exceptional customer service across multiple communication channels...
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Customer Service Officer
6 days ago
Hong Kong Island, Hong Kong SAR China Classify HR Solutions Limited Full timeProvide efficient counter transactions and customer-friendly services Deliver banking solutions by understanding customer needs Support branch operations and services and adhere to guidelines and procedures Unlock job insights AI Job match analysis Salary match Number of applicants Your application will include the following questions: Which of the following...
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Customer Service Officer
2 weeks ago
Hong Kong Island, Hong Kong SAR China ZF Group Full timeCustomer Service Officer – ZF Group We are looking for a new colleague who will join the Customer Service team at our Hong Kong location. About the Team We are looking for a new colleague who will join Customer Service team at our location in Hongkong. What you can look forward to as Customer Service Officer Handling of incoming customer enquiries Prepare...