Customer Relationship Officer

5 days ago

Kowloon, Hong Kong SAR China Infocast Limited Full time

As a major contact point with customers, follow up enquiries, assist in forming client retention to ensure smooth account operations. Background Infocast is the solution-providing vendor offering the one-stop-shop financial solution to our enterprise clients. The enterprise solution team mainly faces banks as our clients to offer securities trading, wealth management, and market data solutions. Responsibilities Act as major contact point with customers to ensure smooth account operations Follow up enquiries, issues and requests from customers with accurate, timely and professional manner to ensure customer satisfaction Assist in forming client retention and sales strategies Solicit feedback from clients for ongoing product improvements Conduct product presentations and demonstrations for clients Liaise with both internal and external parties to organize marketing events Qualifications HKDSE/HKCEE or above 2 years of Customer Service/Account Management experience; fresh graduate will also be considered Exposure in brokerage or financial sector is preferred Good command of spoken and written Chinese and English; Putonghua will be an advantage Strong communication and presentation skills Self‑motivated and able to work independently Good analytical and problem‑solving skills Good organizational skill and attention to detail Able to work in a multi‑task and fast‑pace environment Experience in Hong Kong and China Market Data Systems is a plus We Offer 5‑day work week Discretionary Bonus Medical & Dental Insurance Variety of Leaves (e.g. Birthday, Marriage Leave etc.) Variety of company activities and training Free Fruits, Drinks & Snacks To Apply We offer an attractive package including a medical insurance scheme and good career prospects for the right candidate. Interested parties please click “Quick Apply ” to send your Full Resume , stating the Date of Availability , Present and Expected Salary to apply.All information received will be kept strictly confidential and only for employment‑related purposes. For more Company information, please visit our website at #J-18808-Ljbffr

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