Chubb Life | Chubb Life: Manager, Customer Service
2 days ago
As the core support of serving high net worth (HNW) clients and/or intermediaries from all distribution channels, the caliber will:
- Provide one-stop service (including enquiry and processing of transactions) to HNW clients and/or intermediaries through oral and written communication in a prompt, friendly, courteous, accurate, and helpful manner.
- Provide back-up support to the hotline and walk-in team of the CS Center when necessary.
- Handle complaints/feedback as a first priority, including potential complaint cases.
- Provide guidance to CSE to achieve departmental goals.
- Guide and coach the CSE to resolve complicated cases and share experiences and knowledge to lead CSE in resolving problems clearly, accurately, and timely.
- Assist in building and refining the framework for HNW support, including servicing and administration procedures and workflow.
- Follow up on tasks to ensure enquiries/requests are suitably processed to achieve client satisfaction.
- Work closely with the immediate supervisor/manager and distributors to ensure service delivery.
- Review and update procedure manuals in accordance with changes in business requirements and regulatory compliance.
- Prepare regular reports for management reporting.
- Support company projects/initiatives assigned from time to time.
-
Chubb Life | Chubb Life
2 days ago
hong kong, Hong Kong SAR China Chubb Life Full time1. Compliance Management Strategy & Framework Develop, implement, and establish a comprehensive compliance management strategy and framework aligned with the Company's business objectives, regulatory and Chubb requirements. Lead a team and conduct regular compliance risk assessments, drive proactive actions to address areas of increased risks, and evaluate...
-
Chubb Life Hong Kong | Chubb Life
4 days ago
hong kong, Hong Kong SAR China Chubb Life Hong Kong Full timeChubb Life : Infrastructure Services Delivery Lead Join our IT infrastructure & EUS team as the Infrastructure Service Delivery Lead to play a pivotal role in IT infrastructure on Network & Data Center, Compute & Storage and Database technologies for Chubb Life Hong Kong. Working closely with EUS team and Application teams and different business operation...
-
Chubb Life Hong Kong | Chubb Life
4 days ago
hong kong, Hong Kong SAR China Chubb Life Hong Kong Full timeChubb Life : Senior Manager, IT Portfolio and Finance Management This position will ensure the project delivers according to the agreed scope, time, and cost. He / She will lead, coach, and support the team, including business and vendors on the timeline communication with stakeholders on project progress, status, issues, and requesting support / escalate at...
-
hong kong, Hong Kong SAR China Chubb Full timeSenior Technical Security Lead, APAC Life Job Description The purpose of this role is to provide technical security assurance, guidance, and various levels of stakeholder influence and direction across the APAC (Life) region, focusing on project lifecycle and security-related improvements to IT/business processes. This is a hands-on type of role, and the...
-
Chubb Life | Chubb Life
3 weeks ago
hong kong, Hong Kong SAR China Chubb Life Full timeHandle enquiry from clients / agents / channels to resolve their incoming request and share with the team for the experience and knowledge. Represent as a company ambassador to all internal and external clients and channels, responding by telephone and written correspondence regarding policy information, company procedures, rules, and guidelines. Demonstrate...
-
hong kong, Hong Kong SAR China Chubb Life Full timeStrategically define, engage & win commitments from qualified strategic partners to enhance business growth across diverse markets and DMTM channels. Oversee and optimize the use of resources to exceed partnership sales leads targets, contributing to the company’s expansion and revenue goals. Plan and develop business development and marketing programs ...
-
hong kong, Hong Kong SAR China Chubb Life Full timeThe Senior Claims Executive will be responsible for managing a portfolio of complex claims and providing guidance and support to the junior claims team in processing claims. This individual will also be responsible for building and maintaining relationships with key stakeholders, including policyholders, brokers, and attorneys. Key Responsibilities: Manage a...
-
Senior Security Strategist, APAC Life Lead
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Chubb Full timeJob OverviewChubb, a leading global insurance provider, seeks an experienced Senior Technical Security Lead to lead the security efforts for its APAC Life region. This role is responsible for providing technical security assurance, guidance, and influence across the region, focusing on project lifecycle and security-related improvements to IT/business...
-
High Net Worth Support Specialist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Chubb Life Full timeJob OverviewWe are seeking an experienced High Net Worth Support Specialist to join our team at Chubb Life. In this critical role, you will provide exceptional customer service to high net worth clients and intermediaries.
-
IT Portfolio and Finance Manager
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Chubb Life Hong Kong Full timeJob Title: IT Portfolio and Finance ManagerWe are seeking a highly skilled IT Portfolio and Finance Manager to join our team in Chubb Life Hong Kong. As an IT Portfolio and Finance Manager, you will play a crucial role in ensuring the successful delivery of projects according to agreed scope, time, and cost.Key Responsibilities:Develop project plans,...
-
CTF Life | Senior Officer
4 days ago
hong kong, Hong Kong SAR China CTF Life Full timeBe among the first 25 applicants Direct message the job poster from CTF Life Responsibilities: Attend to agent claims email and hotline, and internal claims enquiry to reply within stipulated TAT target. With the help of phone and email IT systems, keep record of the enquiries with suitable categorisation and description so that analysis can be done for the...
-
Transamerica Life Bermuda | Senior Manager
24 hours ago
hong kong, Hong Kong SAR China Transamerica Life Bermuda Full time4 days ago Be among the first 25 applicants Direct message the job poster from Transamerica Life Bermuda Human Resources Business Partner | Talent Acquisition | People Development Job Summary With offices in Bermuda, Singapore, and Hong Kong, Transamerica Life (Bermuda) is a global multi-hub life insurer specialising in providing bespoke life insurance...
-
hong kong, Hong Kong SAR China Sun Life Financial Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
-
Life Insurance Underwriting Manager Lead
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full timeAbout the RoleWe are seeking a seasoned professional to fill the role of Life Insurance Underwriting Manager Lead at BOC Group Life Assurance Company Limited.Job DescriptionThe successful candidate will be responsible for leading a team in underwriting assessments on new business applications, reviewing workflows and systems, maintaining relationships with...
-
hong kong, Hong Kong SAR China Bowtie Life Insurance Company Full timeRole Summary Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company. As a young and fast-growing company, grooming and learning from the next generation is always our priority. We are looking for interns to join us throughout the year - as a Bowtie intern, you will be treated and work like...
-
Insurance Claims Specialist
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China CTF Life Full timeAt CTF Life, we are committed to providing exceptional customer service and ensuring that our customers receive fair and timely claims settlements.We are currently seeking a highly skilled and experienced Insurance Claims Specialist - Team Leader to join our team in Hong Kong. The successful candidate will be responsible for leading a team of claims...
-
hong kong, Hong Kong SAR China BOC Group Life Assurance Company Limited Full timeThe incumbent is expected to assist the Department Head to uphold underwriting performance standards by: Leading a team to perform underwriting assessments on new business applications and review suggested cases from underwriters, including large and complex cases. Reviewing and recommending current workflows and systems to ensure consistency of underwriting...
-
Hays | Senior Manager, Case Management
4 days ago
hong kong, Hong Kong SAR China Hays Full timeSenior Manager, Case Management - Life Insurance An international brokerage firm is looking for a Senior Manager/ Associate Director, Case Management - Life Insurance (HNW). Your new role: You will assist the team head in monitoring the operations team to deliver top-quality customer service to the consultant's HNW and Universal Life clients. You will ensure...
-
HSBC | Underwriting Manager
1 week ago
hong kong, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Life is a...
-
Chief Risk Officer, Life Insurance
2 days ago
Hong Kong, Hong Kong SAR China Hays Full timeYour new company A well-established local life insurer is looking for a chief risk officer to act as the key person in control. Your new role Serve as the Key Person in Charge of Risk Management for the Insurance Authority, ensuring effective Enterprise Risk Management. Lead the team in developing, updating, and implementing risk management polices and...