Chubb Life | Chubb Life

5 days ago


hong kong, Hong Kong SAR China Chubb Life Full time
  • Handle enquiry from clients / agents / channels to resolve their incoming request and share with the team for the experience and knowledge.
  • Represent as a company ambassador to all internal and external clients and channels, responding by telephone and written correspondence regarding policy information, company procedures, rules, and guidelines.
  • Demonstrate good service practice to CSE.
  • Provide recommendations to streamline procedures.
  • Interpret the needs/requests of the caller and provide accurate information and explanations.
  • Perform one-stop service and solutions to agents/clients with accuracy and professionalism in relation to procedure, payment, underwriting guidelines, and completion of formalities that can solve the enquiries and problems.
  • Follow up tasks to ensure clients’ requests are suitably processed to achieve their satisfaction.
  • Manage complaints with first priority and make recommendations to resolve the case to the customer’s satisfaction and suggest ways to prevent future occurrences.
  • Collaborate closely with the team manager to achieve mutual understanding within the department and create a harmonious working environment.
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