CTF Life | Senior Officer
21 hours ago
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Responsibilities:- Attend to agent claims email and hotline, and internal claims enquiry to reply within stipulated TAT target.
- With the help of phone and email IT systems, keep record of the enquiries with suitable categorisation and description so that analysis can be done for the benefit of the incumbent, the CLM team, the clients, intermediaries and the company.
- Provide feedback to the rest of the team/company regarding enquiries, appeals, and dissatisfaction so that management knows which areas should be improved.
- Degree holder. Disciplines with an emphasis on hospitality/communication will be prioritized. Background in Medical, Nursing, Chinese Medicine, allied medical services, Legal, Mathematics, and Computer Science, AI will be an advantage.
- Minimum three years of experience in life and medical claims assessment, enquiry handling, or claims-related work. Suitable candidates with stronger experience will be considered for Assistant Manager.
- Knowledge of life and health insurance, preferably with designation from LOMA / ICA (e.g., FLMI, ALHC).
- Good team player with a sense of responsibility.
- Proactive in providing service and internal feedback.
- Willing to learn and adapt to changes.
Personal Information Collection Statement:
At Chow Tai Fook Life Insurance Company Limited (“the Company”), we respect the privacy of your personal data and are committed to fully complying with the Personal Data (Privacy) Ordinance (“the Ordinance”). The personal data that we collect and/or hold includes your personal details, contact information, education and training details, employment details, financial details, and information on your social circumstances.
Provision of personal data by you is mandatory for selection purposes. Personal data collected through this application will be used by the Company to assess your suitability for the position. The Company may not be able to process your application if you fail to provide your personal data.
Applicants not contacted within four weeks after the interview/test may consider their application unsuccessful. The information provided will be kept for 2 years for consideration of other suitable posts.
Job Details:- Seniority Level: Associate
- Employment Type: Full-time
- Job Function: Other
- Industries: Insurance and Banking
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