Customer Technical Support
1 week ago
Customer Technical Support (client-facing) - Based in Hong Kong Our client is a global software vendor for enterprise content management solution both for on premises and cloud based. The solution covering business process automation, workflow, records management, document imaging and web-form software. They have been recognized in the Gartner Magic Quadrant for ECM for years. They are seeking for a customer-facing solution support to expand their support team to handle increasing customer requests. Responsibilities Prioritize and handle support cases issued by clients based on Service-Level Agreement Collaborate with Solutions and Support team in solving clients’ issues Identify root cause of issues with error messages and issue logs Perform solution testing after troubleshooting Requirements Bachelor’s degree in IT Around 1-3 years of experience in software and solution support, preferably from solution providers Familiarity with troubleshooting in Microsoft Platforms with knowledge in MS-SQL and IIS Having basic programming skills (SQL, HTML, CSS , JS, C#, VB.NET) is a plus Excellent customer service skills Ability to work in a team environment as well as independently Good communication skills in English is a must, Cantonese and Mandarin is preferred #J-18808-Ljbffr
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IT Technical Support
1 week ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW9834 |25 Jul 2019 IT Technical Support (User Support)Provide IT Technical Support to internal office users Perform operation support to user PCs / Laptops and Mobile Devices Analyze and troubleshoot PC software and hardware Liaise with vendor for hardware problems Timely report and update the job status to the team leader Diploma in computer science or...
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IT Helpdesk
1 week ago
Hong Kong Island, Hong Kong SAR China The Career Works Full timeOur client is a large Investment Bank is looking to hire IT Helpdesk / Technical Support / IT Support. Responsibilities Work in Large scale environment with 5 days’ work. Provide day to day monitoring, support, and administration to in‑house users. Provide technical support service to all departments. Assist users for software or hardware troubleshooting...
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Engineer, Technical Support
1 week ago
Hong Kong Island, Hong Kong SAR China AVI-SPL Full timeLong Description WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry...
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Engineer, Technical Support
2 days ago
Hong Kong Island, Hong Kong SAR China AVI-SPL Asia Pacific Full timeAbout Us AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award‑winning managed services. Our highly certified industry experts and...
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Technical Support Engineer
1 week ago
Hong Kong Island, Hong Kong SAR China Niantong Intelligence Full timeTechnical Support Engineer – EEG / BCI Systems Employment Type: Full-time Location: Minhang District, Shanghai (Greater Neobay Innovation Zone) Company Introduction: Shanghai Niantong Intelligence (Econtek) is based in the Greater Neobay Innovation Zone in Minhang District, Shanghai. The company develops non-invasive brain–computer interface (BCI)...
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Technical Support Analyst
1 week ago
Hong Kong Island, Hong Kong SAR China ION Group Full timeThe Role: The Asia Pacific Technical Support team provides technical support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams. Technical Support also takes the lead in service...
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IT Technical Support Trainee
2 days ago
Hong Kong Island, Hong Kong SAR China Sinocorp Development Limited Full timeAbout the role We are seeking an experienced IT Technical Support professional to join our growing team at Sinocorp Development Limited. In this full‑time role, you will be responsible for providing efficient and effective technical support to our users, ensuring the smooth operation of our IT systems and infrastructure. Based in our Sheung Wan office in...
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Technical Support Engineer
1 week ago
Hong Kong Island, Hong Kong SAR China People Story Full timeAbout the job Technical Support Engineer Are you ready to join a fast-paced, global leader in financial technology? Our client is seeking aTechnical Support Engineer to provide first-line support in a dynamic, cutting-edge environment. This is a fantastic opportunity to work with a diverse set of technologies, advance your career, and contribute to the...
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Technical Support
2 days ago
Hong Kong Island, Hong Kong SAR China GK8 by Galaxy (Nasdaq: GLXY) Full timeTechnical Support & Implementation Engineer, APAC GK8 is seeking a talented Technical Support & Implementation Engineer to join our global team, supporting our activities across Asia. You will play a key role in providing expert customer success and post-sales support, while also participating in pre‑sales discussions and demonstrations. The role combines...
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Technical Support Engineer
1 week ago
Hong Kong Island, Hong Kong SAR China Options Technology Ltd. Full timeTechnical Support Engineer Location: Hong Kong Salary: Competitive Join our team of expert engineers in the Options Support Team! Working for Options Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success. We want to hear from...