IT Helpdesk

Our client is a large Investment Bank is looking to hire IT Helpdesk / Technical Support / IT Support. Responsibilities Work in Large scale environment with 5 days’ work. Provide day to day monitoring, support, and administration to in‑house users. Provide technical support service to all departments. Assist users for software or hardware troubleshooting and problems solving. Incident management. Report operation risk to Team Lead. Maintain and update knowledge base including but not limited to technical documents and procedures. Identify and resolve technical issues, provide root‑cause analysis of each incident. Utilize latest technology facilities available to optimize and improve existing operation procedures continuously. Ensure all the desktop computer systems are working properly. Online response user questions and assign the Tickets Requirements Proven work experience as Desktop Support, Technical Support, or similar experience Hands‑on experience with Windows/Mac environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices, Email system, VPN, Bloomberg/Wind etc. Knowledge of popular operating systems, software applications, and remote connection systems. Ability to solve complex hardware and software issues. Excellent problem‑solving and multitasking skills Customer‑oriented attitude 1 Years’ relevant support experience in Financial industry is a plus. Good command of written and spoken Mandarin and English is a plus. Interested individuals can press apply now or email their updated resume to #J-18808-Ljbffr