Technical Account Manager
6 days ago
Description Location : Hong Kong Join Fortinet a cybersecurity pioneer with over two decades of excellence as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet our mission is to safeguard people devices and data everywhere. We are currently seeking a dynamic Technical Account Manager to contribute to the success of our rapidly growing business. As a Technical Account Manager you will: Be the primary point of contact for the dedicated account. Provide technical solutions to address customer issues. Centrally manage and prioritize customer issues to assure timely resolution. Reproduce customer environments on lab equipment. Follow-up with R&D departments to resolve product issues. Be responsible for tracking, maintaining and resolving incident reports and customer support requests. Create technical documentation and bulletins to improve internal and external knowledge base. Update and provide guidance on new releases and features to dedicated accounts. Develop best practice deployment and troubleshooting methodology documentation. Conduct periodic site visits for the managed accounts. Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results. We Are Looking For: An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities: At least 6-10 years experience in a technical support role in a networking / security company. Strong understanding of data networking protocols specifically TCP/IP routing and switching. Hands on experience with security products and technologies such as Firewalls, Endpoint protection, IPSec, VPN, Authentication (RADIUS, LDAP, etc.), UTM, etc. Administrator level working knowledge of Windows, Linux or Unix; an advantage. Good understanding of Web application concepts, security and vulnerabilities. Strong troubleshooting and problem‑solving skills. Effective oral and written communication skills. Bachelor’s degree in Computer Science, Software Engineering or related field or an equivalent combination of training and experience is desirable. Prefer candidates with CCNA, CCNP, CCIE and/or CISSP certifications. Experience in system integration and multi‑vendor environment. Experience in programming and scripting that would assist automate data collection during troubleshooting & daily operation. Experience in data center deployment. Experience in wireless access point. Experience in SQL database. Why Join Us: At Fortinet we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well‑being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000 customers around the globe. Recruitment Notice: We will only notify shortlisted candidates. Fortinet will not entertain any unsolicited resumes; please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any agency submit any resumes to Fortinet, those resumes if considered will be assumed to have been given by the agency free of any related fees or charges. Employment Type: Full-Time Vacancy: 1 #J-18808-Ljbffr
-
Technical Account Manager
2 days ago
hong kong, Hong Kong SAR China Ignite Search Partners Full time3 days ago Be among the first 25 applicants Technical Account Manager – AI & Data Solutions (Financial Services) Location: Hong Kong Our client is a global technology firm driving digital transformation across the banking, insurance, and fintech sectors. Their AI‑powered and data‑driven solutions enable enterprise clients to improve automation,...
-
Cybersecurity Technical Account Manager
6 days ago
hong kong, Hong Kong SAR China Fortinet Full timeA leading cybersecurity company is seeking a Technical Account Manager in Hong Kong. The role involves acting as a primary contact for dedicated accounts, solving technical issues, and managing customer relationships. Candidates should have 6-10 years of experience in technical support, a strong understanding of networking protocols, and hands-on experience...
-
Senior Technical Accounting Manager
6 days ago
hong kong, Hong Kong SAR China Alibaba.com Full timeA leading e-commerce platform in Hong Kong is looking for a Technical Accounting Manager/Senior Accountant. The ideal candidate will ensure compliance with U.S. GAAP and IFRS while providing technical advice on complex transactions. Responsibilities include compiling financial statements, reviewing acquisitions, coordinating auditing procedures, and...
-
Technical Account Manager
4 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeTechnical Account Manager (Managed Service) Client Description Company: This company is a leading provider of telecommunications and managed services, offering innovative solutions to enhance connectivity and productivity for businesses. Their commitment to customer satisfaction drives their service excellence. Location: Kowloon Bay Nature: Permanent Job...
-
Technical Account Manager
6 days ago
Hong Kong Island, Hong Kong SAR China Voyager AI Full timeIMPORTANT! DO NOT APPLY TO THIS ROLE IF YOU ARE NOT LIVING IN HONG KONG About the Position We are hiring a Junior Technical Account Support role to be a bridge between our clients and our engineering team. You’ll own customer relationships on the technical side: understanding how they use our products, triaging and tracking bugs, managing support tickets,...
-
Technical Sales Account Manager
6 days ago
Hong Kong Island, Hong Kong SAR China TDCX (HK) Limited Full timeTechnical Sales Account Manager As a Technical Sales Account Manager you are required to perform these job functions: Service as a trusted technical advisor, guiding customers through the technical intricacies of cloud products, services and overall solutions. Provide in-depth technical knowledge to advise customers on how products and services can meet...
-
财务部 Manager
6 days ago
hong kong, Hong Kong SAR China Alibaba.com Full timeTechnical Accounting Manager / Senior Accountant will be responsible for compliance and conformity of the Company's accounting and reporting with applicable accounting frameworks as well as relevant financial reporting rules and regulations. He / she will also provide technical accounting advices and business solutions to the Company's management and...
-
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeA telecommunications provider is seeking a Technical Account Manager to build and maintain strong client relationships, providing expert advice on managed services solutions. Responsibilities include deployment oversight, performance monitoring, and technical issue troubleshooting. The ideal candidate will develop account strategies, generate performance...
-
Technical Account Management II
2 weeks ago
hong kong, Hong Kong SAR China Sony Interactive Entertainment Full timeTechnical Account Management II (Edwin Hui) Join to apply for the Technical Account Management II (Edwin Hui) role at Sony Interactive Entertainment Overview PlayStation has an exciting career opportunity. We seek a Technical Account Manager II to ensure that our game development partners have the best possible experience while developing on PlayStation...
-
Senior Funds Data Technical Account Manager
6 days ago
hong kong, Hong Kong SAR China CFA Institute Full timeA leading finance organization in Hong Kong is seeking a Senior Technical Account Manager for Funds Data. You will deliver exceptional service to content partners and ensure quality data delivery. The ideal candidate will have a bachelor's degree in a relevant field, along with 5+ years of experience in relationship management and technical skills in data...
