Field Tech Analyst English/Cantonese

Join to apply for the Field Tech Analyst role at NTT DATA North America 6 days ago Be among the first 25 applicants Join to apply for the Field Tech Analyst role at NTT DATA North America Get AI-powered advice on this job and more exclusive features. Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Field Tech Analyst to join our team in Hong Kong, Hong Kong (HK-HK), Hong Kong (HK).ResponsibilitiesBatch Job ExecutionBurn/generate files in DVD for Record Management DepartmentBurn DVD disks for Check Imaging files for Record Management department due to regulatory requirement on weekly basis. It takes 20 minutes to complete the run.Pass the HKICL reports to users received mid-nightBusiness needs to receive the HKICL (HK Interbank Clearing Limited) report in the early morning as such Tech/Comm room Ops can help receive the report at mid-night.Third parties file transfer including HKICL, JETCO, EPSCO, UNISYS, TOPPAN & KEYOUNG, making sure all the files are transmitted properly within SLA as APPC will execute the batch run based on the files.Make sure the file transfer between Citi and External Parties are completed with no error and ensure the files are transmitted within the agreeable timeframe.Online monitoring for file transfer, ATM, Servers and Network (NAC) connectivityPerform monitoring for file transfer, branch ATM machines and network connectivity status.UAT and OAT for new application requests submitted by in-country technology team and business departments.Submit ad hoc batch for UAT and OAT run.Business routine and ad hoc job/batch run and conduct the log review to ensure the end to end process is completed without any error.Need to check the batch job log to ensure the job is run with satisfactory result. If problem happens, need to rerun the job after resolving the issue.Release package and marketing message rollout to ATMs via KTC tool.Deploy the software package for branch ATM machines.ICG Report (Flexcube Statement and Advices) reformatting run on daily basis, then send the print files to outsourced printing vendor for printing.Run program to reformat the source files to generate statement and advices for ICG business.Coordinate the report printing and file transfer with the outsourcing printing vendor on daily basis.Transfer the statement/advice printing files to outsourcing printing vendor for printing and ensure the printing service is completed with no issue.Submit purchase request for printing stationeries and paper based on the re-order levelNeed to submit CMP/P2P to order the pre-printed/plain forms for printing.Arrange the COB drill test with printing vendor, business managers and APPC coordinators.Work and coordinate with outsourcing vendor, APPC and business to complete the printing COB drill.Support COB drill setup and run the batch in offsite facility.Work and coordinate with platform teams and business to complete the COB drill for Tech/Comm room Ops.Manage, approve and review all batch jobs executionAct as the approver to review and approve all activities related to batch job execution managed by in-country Tech/Comm room Ops.OthersBSRM for Printing Service VendorAct as the vendor relationship manager for printing supplier.WEALTH Routine JobRemote DC operationsICG Routine JobRemote DC operationsPrinting JobRemote DC operationsBackup JobRemote DC operationsFile transfer supportRemote DC operationsATM Network SupportSmart Hands support e.g cable connection check, power recycle etc for network equipment of ATM like router, switch etc,Network SpareUpdate network spare inventory listUnsecure transportation of small devices like switch/routerTransport small device like switch in case of emergency from one location to other limited to 2 times ina yearInventoryAnnual Network & Voice physical asset inventory check for PICBranch Comms RoomAnnual VisitRack LayoutMaintain rack layout diagrams for central site and branch Comms RoomNACMonitors NAC via VERIFONEView console and “apply break-fix reset according to procedure document”ReplacementCo-ordinate with ECC (Enterprise Command Center) /NCIS (Network level) for RMA/replacementRequirements5 or more years of experience in similar role/function Willingness to work on shifts covering 24/7 operations Ability to communicate in English/Cantonese with other teams across APAC Ability to work as part of the team Responsible attitude to own tasks to completion PreferencesPrevious experience on such work Experience in MNC or finance/banking industry preferred. About NTT DATANTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.comWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at NTT DATA North America by 2x Sign in to set job alerts for “Technical Analyst” roles. 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