Key Leader | Multiple locations

3 days ago


hong kong, Hong Kong SAR China lululemon Full time

About Us lululemon 是一家專門製作瑜伽、跑步、訓練和其他運動項目等機能服飾的創新公司。在高科技布料和功能設計方面,我們樹立標竿,創造顛覆性的產品和體驗,持續在運動健身、心靈成長、人際連結與幸福感方面提供人們所需的協助。我們將成功歸功於創新的產品、對門市的重視、對員工的承諾以及在每個所在社群當中所建立的人際連結。作為一家公司,我們專注於創造正面的改變,期許打造更健康、繁榮的未來。特別值得一提的是,這樣的期許也包含了為我們的員工創造一個公平、包容且注重成長的環境。 Job Summary 關鍵領導人是門市領導團隊的重要成員,與日常樓面銷售團隊成員和客戶(即顧客)體驗息息相關。關鍵領導人負責以身作則並支援教育專員,在門市推動出色的顧客體驗,並且監督樓面所有營運業務。關鍵領導人運用關鍵績效指標和度量來安排職責優先順序,並且進行日常業務調整和因應挑戰。 Core Responsibilities Leadership and People Management 提供直接的意見回饋、指導、輔導與職業發展指引,並妥善處理績效問題,以支援團隊成員持續學習和發展。 表彰團隊成員表現、提供技能差距評估與整體績效說明文件,激勵並加強職涯發展與個人成長。 透過適切的溝通管道,發展、維護並傳播產品與公司知識。 Guest (Customer) Experience 支援團隊成員確保卓越顧客體驗,評估顧客需求、提供技術產品教育並支援門市交易與全通路計畫。 與顧客互動並評估其獨特需求,提供客製化、有效的購買與退貨解決方案。 清楚表達產品價值與優點,分享技術產品知識。 妥善處理顧客意見、回饋及客訴,採取行動使顧客「稱心如意」。 動態巡視整個樓面範圍,評估並滿足業務、團隊及顧客需求。 告知顧客當地社群計畫,規劃並執行本地、區域及地區性社群專案與計畫。 Working With Others 秉持真摯友善的態度並頌揚多樣性,營造尊重且具包容性的團隊環境。 與所有團隊成員建立支持且有益的關係。 與團隊成員合作,確保提供理想的顧客體驗並支援門市營運。 Operations 提供樓面銷售引導,規劃銷售區域範圍並做出決策,維持營運效率與效能。 檢視業務資料與指標,評估目標進度並決定是否調整。 依照開店與關店檢查清單執行營業作業。 遵循公司標準管理產品展示任務:補貨、庫存調整及商品陳列。 在值班期間指派教育專員執行營運任務,維護門市環境格調。 確保團隊使用門市技術支援營運並提供正面顧客體驗。 了解並遵守人員安全政策與程序,維護安全工作環境。 依照相關政策、程序、法律或法規執行工作。 Qualifications Legally eligible to work in the jurisdiction of the store which you are assigned to. Availability & Willingness Requirements Willing to work a flexible schedule. Willing to work as part of a team and also independently. Willing to move through the store most of the shift to help guests and accomplish work. Job Assets Education: High School or Secondary School diploma, equivalent or above. Experience: 1 year of retail/sales. Accommodations Applicants successful in progressing to interview will be contacted by a Manager or member of the People & Culture team. Please note if any applicant or employee requires reasonable accommodations to perform the essential duties of the job, they are welcome to discuss this with the Manager or People & Culture team member when arranging the interview. Benefits lululemon offers competitive base pay, team-based bonus program, paid time off, generous employee discounts, fitness/yoga classes, parenthood top-up program, personal and professional development programs. Availability of benefits may vary by location and employment type; certain eligibility requirements may apply. The company reserves the right to modify all or part of its benefits at any time without advance notice. Location: Hong Kong, Hong Kong SAR. Salary: $120,000.00 – $168,000.00. #J-18808-Ljbffr


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