Key Leader | Hysan Place

About Us lululemon 是一家專門製作瑜伽、跑步、訓練和其他運動項目等機能服飾的創新公司。在高科技布料和功能設計方面，我們樹立標竿，創造顛覆性的產品和體驗，持續在運動健身、心靈成長、人際連結與幸福感方面提供人們所需的協助。我們將成功歸功於創新的產品、對門市的重視、對員工的承諾以及在每個所在社群當中所建立的人際連結。作為一家公司，我們專注於創造正面的改變，期許打造更健康、繁榮的未來。特別值得一提的是，這樣的期許也包含了為我們的員工創造一個公平、包容且注重成長的環境。 Job Summary The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day‑to‑day business adjustments and challenges. Core Responsibilities Of The Job Leadership and People Management Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns. Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth. Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels. Guest (i.e., Customer) Experience Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product educations, and supporting in‑store transactions and omnichannel programs. Interact with and assess guests’ unique needs to provide customized, effective purchase and return solutions and support. Provide technical product education by articulating the value and benefit of the product. Resolve guest feedback and address guest concerns or escalations to make it “right” for guests. Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests. Inform guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga). Working With Others Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests. Establish supportive and productive relationships with all team members. Collaborate with team members to ensure optimal guest experience and support store operations. Operations Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations. Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted. Open and close the store in accordance with the opening and closing checklists. Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards. Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store. Ensure team uses in‑store technology to support store operations and provide positive guest experiences. Understand and adhere to people safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations. People Management Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager. What We Look For Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences. Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Guest Experience: Enjoys working and connecting with, understanding, and helping guests. Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives. Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work. Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk). Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions. Job Requirements Eligibility Legally eligible to work in the jurisdiction of the store which you are assigned to. Availability Willing to work a flexible schedule. Other Willingness Requirements Willing to work as part of a team and also complete work independently. Willing to move through a store for most of a shift to help guests and accomplish work. Job Assets (nice to have) Education: High School or Secondary School diploma, equivalent or above. Experience: 1 year of retail/sales. Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People and Culture team member when arranging the interview. Beyond The Paycheck (Benefits & Perks) At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team‑based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top‑up program and personal and professional development programs. Availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice. #J-18808-Ljbffr