Helpdesk Support Specialist

4 months ago


hong kong, Hong Kong SAR China Classy Wheeler Limited Full time

Leading IT&T services company in Hong Kong

Job Description
  • Perform the system and jobs monitoring
  • Provide technical support services to internal users & external customers
  • Responsible for the system health check
  • Handle the hotline, service desk services and problem escalation
  • Prepare routine reports and documents of the supported IT Services
Job Requirements
  • IT support or relevant experience (Less experience and Fresh Graduate will be considered)
  • Diploma / degree holder in Computer Science or related IT discipline
  • Basic PC troubleshooting skills would be an advantage
  • Good computer knowledge, communication skills and telephone manner
  • Good command of English and Chinese
  • Willing to work on public holidays & shift roster (0800-2200), no overnight required
  • Immediate availability would be an advantage
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