Manager, Business Development
1 week ago
Join to apply for the Manager, Business Development (eSIM) role at Klook About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world. We work hard and play hard, upkeeping our high‑performing culture guided daily by our 6 core values: Customer First , Push Boundaries , Critical Thinking , Build for Scale , Less Is More , Win As One . Key Responsibilities Own our Supply Strategy: Create and lead our supply strategy to ensure we are selling the best eSIM product to our customers. Constantly test, challenge, and improve our offering by working with existing and prospective merchants. Merchant Communication and Strategy: Maintain regular communication with existing merchants, conduct quality reviews, opportunity identification, and updates with merchants on a routine basis. Service Level Improvement: Work with merchants to enhance service levels to meet the needs of both Klook and customers, optimizing key supply strength metrics. Cross‑Functional Coordination: Collaborate closely with internal functions (marketing, supplier operations, customer service, finance) to maximize sales, ensure alignment, enhance operational efficiency, drive customer satisfaction and repeat business, and ensure accurate payment processing and risk mitigation. Destination/Vertical Ownership: Effectively manage a designated destination and/or vertical by gathering key insights, establishing relationships with key stakeholders, and representing Klook within the destination/vertical. Shape the business model and roadmaps for the vertical, from supply to demand to business strategy and technology innovation. Lead initiatives and work with cross‑functional teams globally to drive vertical performance at scale, such as customer satisfaction, traffic channels, supply coverage, inventory availability, pricing, profitability, costs, content, booking experience etc. What You’ll Need Minimum of 3-5 years of experience in merchant management, business development, or product quality management, preferably in E‑Commerce or OTA supply. Strong understanding of the telecommunications or mobile technology industry, with specific knowledge of eSIM technology is a plus, but not required. Excellent communication; both written and verbal. Track record of successfully driving cross‑departmental projects is preferred. Fluent in both English and Chinese. Proficiency in additional languages is a plus. A start‑up attitude – highly collaborative with an entrepreneurial, roll‑up‑your‑sleeves attitude that’s not afraid to work independently when required. Globally‑minded and comfortable working with people from different cultural backgrounds and in different time zones. Demonstrated ability to think strategically, analyze data, and make data‑driven decisions. Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development #J-18808-Ljbffr
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