Customer Experience

Responsibilities Responsible for showroom customer services, such as answering calls, welcoming guests, and managing the front desk area Ensure great customer experience and answer enquiries in a proactive and positive manner Establish and maintain good relationship with customers Carry out administration work as required Qualifications Tertiary educated or...

Add expected salary to your profile for insights We’re partnering with top-tier corporates in banking, insurance, telecommunication and hospitality to recruit for multiple supervisory positions across Hong Kong. About the role: We are seeking a visionary and customer-focused General Manager to lead our Customer Experience strategy. This role is critical in...

Customer Segment & Experience Professional Add expected salary to your profile for insights Manage and grow segment portfolio through product penetration and channel usage Develop competitive customer value proposition for each banking segment & subsegment via personas development Strategize and formulate the effective business model for expanding all...

A major banking institution in Hong Kong is looking for a Customer Segment & Experience Professional. The individual will manage customer segments and develop strategies to enhance customer engagement and loyalty. Candidates should have a degree in Business Administration or a related field, along with experience in retail banking and strong analytical...

A leading recruitment agency in Hong Kong is seeking a General Manager to spearhead its Customer Experience strategy. This pivotal role involves designing strategies to enhance customer satisfaction and loyalty while managing teams to ensure effective service delivery. The candidate should possess a Bachelor's degree and at least 10 years of experience in...

A leading safety science company in Hong Kong is seeking an experienced Customer Service Representative. You will resolve complex customer issues, develop relationships, and provide excellent support in a diverse team. The ideal candidate has at least two years of experience in customer service or sales, can manage multiple tasks effectively, and is capable...

A customer service firm in Hong Kong seeks a Customer Experience Consultant to oversee showroom services, manage inquiries, and ensure high levels of customer satisfaction. The ideal candidate must possess excellent telephone and interpersonal skills, with proficiency in English, Cantonese, and Putonghua being essential. A tertiary education background is...

A leading bank in Hong Kong is seeking an Associate for their Contact Centre in Consumer Banking. The role focuses on providing customer service through various channels like phone and chat, ensuring customer satisfaction, and working collaboratively with a team. Candidates should be customer-focused, possess strong communication skills in both English and...

Customer Experience Manager - Retail Lending Add expected salary to your profile for insights Manage customer experience, improving & optimizing customers’ interactions with business. Manage Net Promoter Score within the department, driving relevant teams to address customers’ voice and enhancing customer experience. Handle high impact complaints...

A global banking institution in Hong Kong is seeking an Assistant Vice President in Customer Experience and Portfolio Management. The successful candidate will manage a portfolio aimed at business banking's high-risk segment, ensuring compliance with internal and regulatory standards while enhancing customer relationships. Requirements include a relevant...