APAC Head of Customer Experience

5 days ago


Hong Kong Island, Hong Kong SAR China Randstad Hong Kong Limited Full time

A leading eCommerce organization in Hong Kong is seeking an APAC Head of Customer Service to lead a cross-country team of 10+. The individual will develop and execute customer service strategies, ensuring a customer-centric approach. Responsibilities include managing the team, implementing AI tools, and enhancing service delivery. The ideal candidate should have over 8 years of customer service experience and 3 years in a leadership role, along with strong analytical and interpersonal skills.#J-18808-Ljbffr



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