Head of Customer Experience, IT

Head of Stock Trading and Digital Assets Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile e Xperience; Money e Xperience; Money X (multiplier), e Xponential growth, e Xploration… it’s all up for us to define together. Why Mox...

First Vice President, Head of Credit Card First Vice President, Head of Credit Card, Consumer Lending Responsibilities: Formulate marketing strategies for payment card products in order to achieve the assigned KPI: e.g. no. of new credit card customers, card spending and receivables, top line Monitor and execute marketing programs to ensure smooth operation...

A leading eCommerce organization in Hong Kong is seeking an APAC Head of Customer Service to lead a cross-country team of 10+. The individual will develop and execute customer service strategies, ensuring a customer-centric approach. Responsibilities include managing the team, implementing AI tools, and enhancing service delivery. The ideal candidate should...

A large-scale engineering company in Hong Kong seeks a Head of Customer Service to lead their Call Centre. Responsibilities include managing a team, owning P&L, and implementing customer service improvements. Ideal candidates should have a Bachelor's in Business or Engineering, with strong skills in team-building, clear communication, and strategic...

A global wellness brand is seeking a Head of CX to define and lead the entire customer experience strategy. This leadership role focuses on enhancing customer interaction, implementing automation, and ensuring brand consistency across all touchpoints. The ideal candidate has over 8 years of experience in customer experience or support, with at least 3 in...

Our client is a world renown hospitality group. Due to business need, they are seeking the Head of Customer Journey in Hong Kong. Responsibilities: Develop and implement the overall customer journey strategy Formulate and execute the group-wise CX transformation initiatives Optimize end-to-end customer touchpoints to improve customer value, engagement, and...

A premium wine retailer in Hong Kong is seeking an Ambassador to ensure exceptional client experiences and meet sales targets. The ideal candidate should have a diploma or above and possess strong communication skills in English, Cantonese, and Mandarin. Excellent customer service and sales skills are essential. Fresh graduates are welcome to apply. Benefits...

A financial institution in Hong Kong seeks a First Vice President, Head of Credit Card to formulate and execute marketing strategies for payment card products. This leadership role requires a minimum of 7 years of relevant experience in the credit card or personal loan industry, with a strong focus on achieving KPIs and compliance with regulatory standards....

A leading recruitment firm in Hong Kong is seeking an experienced Customer Service Manager to lead daily operations of service counters and manage a team. The ideal candidate will have at least 10 years of relevant experience, with strong leadership and problem-solving skills. This role involves coordinating events, handling customer complaints, and...

Head of Customer Success (SaaS, Payment) As a Head of Customer Success (SaaS Solution, Payment), your main responsibilities will include: Develop and execute customer success strategies aligned with regional and global goals. Manage full client lifecycle: onboarding, monitoring, renewals, and upselling. Build strong client relationships, understand...