AVP/Senior Associate, Vendor Management, Consumer Banking
4 days ago
Job Description Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Key Responsibilities Oversee to ensure Outsourcing Service activities of the section are completed as per established procedures and agreed service level, risk controls and standard of quality per bank’s requirements and contract, etc Oversee to ensure end to end OSP processes are efficiency and effectively to meet the agreed SLA. Consistently evaluate and assessment for opportunities of process and productivity improvement Keep abreast of business developments and banking practices, regulatory guidelines, risk controls and monitor implementation of all activities and projects/initiatives such as business continuity management, operational procedures, policies and guidelines, specific and job related training, contract renewal, change request, system enhancement, etc. Primary contact point to effectively communicate with internal departments, outsourcing service providers, regional Ops on relevant inquiries, matters or complaints Assist the section/department head to develop action plan to improve productivity and make constructive recommendation for procedure/process improvement and application of technology to enhance operational efficiency and minimize operational risk Assist section/department head to prepare and to conduct/ present in management and OSP meeting whenever necessary Lead, coach and develop team members to achieve the section’s goals and complete their assignments on time Adhere, provide guidance and ensure subordinates comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to OSP Requirements University Graduate or above At least 7 years of banking operations working experience and/or at least 3 years of outsourcing service provider related working experience Conversant and engagement with the OSP requirements and rules Good knowledge of Outsourcing Service Provider Excellent leadership and management capabilities Self-motivated with strong analytical mind and creative thinking Strong senses of risk controlling and management Sound interpersonal and communication skills Good problem-solving skills and negotiation techniques Sound knowledge and understanding of banking and IT Operations and practices Good in both written and spoken English Excellent PC knowledge and skills Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. #J-18808-Ljbffr
-
AVP, Service Delivery Manager
1 week ago
Kowloon, Hong Kong SAR China DBS Bank Full timeAVP, Service Delivery Manager (Third Party Vendor Management), Consumer Banking Group Operations Join to apply for the AVP, Service Delivery Manager (Third Party Vendor Management), Consumer Banking Group Operations role at DBS Bank Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient...
-
Kowloon, Hong Kong SAR China China Construction Bank (Asia) Corporation Limited Full timeVP/AVP - Platform Management (Consumer Banking) Drive and support business projects related to Consumer Banking, including process streamlining, risk control enhancement, and system implementations. Enhance risk control processes and system projects to strengthen operational controls Implement preventive controls to reduce operational risks and ensure...
-
VP, Platform Management — Consumer Banking
6 days ago
Kowloon, Hong Kong SAR China China Construction Bank (Asia) Corporation Limited Full timeA leading banking institution in Hong Kong is seeking a VP/AVP for Platform Management in Consumer Banking. The role involves driving and supporting various business projects, enhancing risk control, and collaborating with cross-functional teams to implement improvements and digital solutions. The ideal candidate will have a degree in Management Science or...
-
AVP/ VP, Complaints Management
6 days ago
Kowloon, Hong Kong SAR China China Construction Bank (Asia) Corporation Limited Full timeAVP/ VP, Complaints Management (Consumer Banking) Handle and resolve customer complaints related to banking from all channels. Prepare and/or review reply letter to complainants, referred parties or regulatory bodies. Investigate the complaint's root cause, suggest every possibility remedial plan, discuss or negotiate the settlement plan with complainant....
-
Kowloon, Hong Kong SAR China DBS Full timeJob Description - AVP/Senior Associate/ Associate, Unit Trust Support, Wealth Management Operations S) Job Description AVP/Senior Associate/ Associate, Unit Trust Support, Wealth Management Operations - ( S ) Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a...
-
AVP/Senior Associate, Structure Products
4 days ago
Kowloon, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeAVP/Senior Associate, Structure Products & Bonds, Wealth Management Operations Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the...
-
Kowloon, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeA leading banking institution in Hong Kong is seeking an AVP/Senior Associate/Associate for Corporate Actions within Wealth Management Operations. The role entails supporting processing and reporting, ensuring compliance, and enhancing team efficiency. The ideal candidate should possess a degree in Banking and Finance, with at least 8 years of experience in...
-
AVP, Product Development
6 days ago
Kowloon, Hong Kong SAR China China Construction Bank (Asia) Corporation Limited Full timeAVP, Product Development (Securities Products - Consumer Banking) Add expected salary to your profile for insights Assist the product manager to develop Securities product suite including local and overseas securities trading services Support the formulation of business plans to drive Securities business and services to meet business targets; Develop and...
-
Kowloon, Hong Kong SAR China DBS Full timeJob Description - Associate, Specialist, Digital Service Delivery, Consumer Banking (WD78411) Job Description Associate, Specialist, Digital Service Delivery, Consumer Banking - ( WD78411 ) Business Functions As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market...
-
Kowloon, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeAVP/Senior Associate/Associate, Corporate Actions, Wealth Management Operations Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the...
